Guest Services Representative

3 weeks ago

Albuquerque, United States SMG operated by Albuquerque Convention Center Full time

Job Posting Title Guest Services Representative Job Description Summary Job Description Summary The Guest Services Attendant is responsible for the safety of all guests, employees, and contract labor while on premises; securing the property and providing assistance to our guests by performing the following duties as directed by the Operations Director #### Essential Duties and Responsibilities Patrol assigned locations, stationary and mobile. Conducts routine property walk through, lock and unlock facility doors, as directed. Works independently, judges and assesses situations for immediate response. Secures property from damage, theft and vandalism. Courteously investigates persons who are suspicious or out of place. Respond to emergencies, incidents, accidents and request for service as required. Maintain records, logs, databases, filing systems, and other necessary records/forms Performs duties in the control center as assigned; dispatch security via radio; answer telephones; monitor surveillance cameras; maintain 24 hour incident log; notify chain of command in matters of serious nature. Courteously answer questions and gives direction to Convention Center guests. Attend to the Convention Center Parking Garage: Assist patrons with parking and automated system Maintain order in parking lot Assure patrons park in designated spots Control traffic that enters/exits the garage Collect parking fees Ability to work with minimal supervision. Must have the ability to work harmoniously in a team setting exhibiting excellent customer service to fellow workers, guests, clients and the community. Personal and professional initiative, enthusiasm, and dedication to excellence in wide ranging services to the centers clients and their customer Intermediate computer skills (i.e.: Microsoft Office suite). Requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours. Additional Job Description Additional Job Description Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to the potential adverse weather conditions; duties involve both indoors and outdoors working environment. Ability to stand and walk throughout the duration of an assigned shift. Ability to lift a minimum of 25 pounds assisted with lifting devices, (i.e.: cart, dolly)

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