Quality Assurance Analyst

The Quality Assurance Analyst is responsible for developing, maintaining, and execution of 2nd line QA over a variety of 1st line testing functions including but not limited to Control, Issue Management, Change Management, Call Monitoring, Compliance QC, Default QC and Special Assessments. This may include the development of test scripts, queries, audits, and questionnaires all with the intent of validating 1st line QC effectiveness and accuracy.

Responsibilities:

• Creates and revises test questions, queries, and procedures for ongoing structured Default QC testing of the team's testing schedule
• Review of various QC Sampling methodologies and execution
• Review of various QC Policy and Procedures for accuracy and effectiveness
• Executes control testing over 1st line control testing execution
• Executes testing over Issue Management activities post closure
• Executes testing over Change Management activities post closure
• Executes testing over Compliance loan level testing for purpose of validating test results, sample selections, reporting accuracy, completeness of testing
• Executes validation of QC results over call monitoring, e-mail, task, and chat.
• Development of exception based testing queries with a focus, but not a limitation, on fee testing.
• Executes various administration controls
• Assist in development and submission of identified findings into Issue Management intake
• Assists the department managers in creating and providing daily reporting on testing activities to the Quality Assurance team
• Troubleshoots and resolves testing system of record
• Generate and provide reporting of testing results (including trending of results) for Management review/approval
• Ensures that the company and lines of business are kept up to date with executed QA results
• Participates in training to effectuate subject matter expertise on all applicable requirements and business procedures
• Schedules testing of assigned workload to ensure completeness of monthly testing schedule
• Adheres to all reporting requirements and oversees the production of periodic reports when required
• Participates in systems, applications, and procedures training in order to ensure all staff have appropriate tools for successful completion of job
• Stays abreast of policy and regulatory changes to maintain subject matter expertise
• Participates in risk- and control-related special projects as assigned by Leadership
• Assists department manager in developing changes in process
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
  Other duties and projects as assigned

• Bachelor's degree or equivalent experience
• 5 years of quality assurance/control, mortgage banking, auditing, or other relevant experience
• Knowledge of sound risk management practices for mortgage servicing functions and demonstrated understanding of risk management and internal control principles
• Ability to analyze and credibly assess the effectiveness of risk management and internal controls, as well as the operational and financial impact of findings and control issues
• Ability to recognize and understand how to assess process risks and controls
• Ability to work effectively across the organization to ensure that controls are effectively implemented and monitored
• Ability to understand how to develop testing based on applicable mortgage loan servicing requirements and procedures
• Proficient in Microsoft Office suite, particularly Word, Excel, PowerPoint, and SharePoint
• Knowledge of databases preferred, with ability to write and understand SQL
• Excellent interpersonal and communication skills, written and verbal
• Ability to work independently as a highly motivated team player and self-starter