Customer Service Rep

6 days ago

Phoenix, United States Virtual Full time

Vaco Phoenix is looking for Customer Service Rep with Manufacturing or Aerospace industry experience. This role sits onsite and pays $20-$23/hour in the North Phoenix area. 
 

Job Description: Under general supervision, the employee handles all tasks related to customer service and sales in a courteous, empathetic, and professional manner. Uses independent judgment and discretion when interacting with customers.

  • Offer customers pricing, delivery, and product information.
  • Respond to customer inquiries, resolve issues, and perform other marketing tasks (e.g., promote and sell products, and process or confirm sales).
  • Monitor and address commercial requirements on customers’ portals and forward quality and technical needs to the appropriate department.
  • Make and receive phone calls that are non-routine and may require deviation from standard procedures.
  • Address customer questions, comments, or complaints while adhering to established guidelines.
  • Prepare responses to customers in the required format.
  • Serve as a liaison between customers and various departments within the company.
  • Maintain records and assist in preparing required reports.
  • Act as the company contact for customer returned Airborne/Warranty parts while adhering to established guidelines.
  • Provide back-up relief for the company’s receptionist and alternate coverage for job duties when other departmental co-workers are not present.
  • Complete tasks promptly.
  • Ensure that output generally meets or exceeds expectations.
  • Produce work that is accurate and rarely contains errors.
  • Conduct oneself in a business-like and respectful manner.
  • Adapt productively to changes and perform other essential tasks as assigned.

Skills and Requirements:

  • Applicant must be legally authorized to work in the U.S.
  • Ability to effectively present information and respond to questions from co-workers and customers.
  • Ability to interact effectively with various interrelated departments.
  • Ability to gain extensive knowledge of the company’s product lines and applications.
  • Possess effective time management skills.
  • Exhibit attention to detail.
  • Maintain a continuous improvement mindset.
  • Possess the availability, flexibility, and maturity to represent the company.
  • Ability to sit for extended periods in front of a computer.

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