Dispatch Receptionist

Benefits:

401(k)

Dental insurance

Free food & snacks

Health insurance

Paid time off

Join Our Team as a Dispatch Receptionist at SERVPRO® of Alexandria

Do you enjoy helping people through challenging situations? This is your chance to make a real difference At SERVPRO®, we’re driven to make fire and water damage "Like it never even happened."

We’re looking for someone who:

Thrives under pressure and enjoys meeting new people

Communicates clearly and professionally

Can juggle multiple tasks with ease

Is self-motivated and excited to go above and beyond

Job Description:

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities:

Provide excellent customer service

Receive general phone calls and greet visitors

Receive and dispatch lead calls and job referrals

Perform detailed and accurate data entry, including analyzing dispatch reports

Coordinate crew and job scheduling

Perform general administration duties

Assist other departments, as needed

Qualifications:

1+ year(s) of administrative or office-related experience and business experience

Working knowledge of current business software technologies is required

Experience in the commercial cleaning and restoration or insurance industry is desired

Customer service experience, quality assurance, and scheduling a plus

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

Ability to learn new software, including Xactimate and proprietary software

Minimum of HSD/GED, Associate's/Bachelor’s degree preferred

Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.