Customer Care Representative

2 weeks ago

Eden Prairie, United States Cambria Full time
Job Description:

Cambria is searching for a dynamic team player that has a passion for customer service and wants to learn our business

*Working hours are from 10am-7pm.

Essential Duties and Responsibilities:
  • Provide superior service to our business partners and customers by seeking and understanding the needs and expectations of internal and external customers
  • Develop and maintain positive customer relations and work cross functionally within the company to ensure customer requests and questions are handled appropriately and in a timely manner
  • Work closely with business partners and customers to enter and verify a variety of Cambria product orders
  • Handle escalated issues, including claim analysis, guidance, address concerns and determine the best course of action for appropriate resolution via telephone and written correspondence
  • Thoroughly document customer interactions in a timely manner
  • Rotate duties among fellow team members to enjoy a variety of interactions and challenges
  • Other Duties as assigned by management
Requirements:
  • Ability to represent Cambria with enthusiasm and sincerity over the phone
  • Excellent interpersonal, verbal and written communication and active listening skills
  • Strong critical thinking, problem solving and conflict resolution skills
  • Understand and remember spatial relations among objects is helpful in assisting with orders
  • Demonstrate a positive attitude as well as an engaged, enthusiastic culture
  • High level of attention to detail
  • Experience working with multiple computer monitors and reference points
  • Ability to adapt quickly and multitask
  • Must be able to type a minimum of 50 words per minute
Minimum Requirements:
  • Education: High School diploma or equivalent, college degree preferred but not required
  • Experience: Minimum 1 year of Customer service, data entry and contact center experience preferred but not required
  • Systems: Microsoft Office, Google Suite, AutoCAD is a plus
  • Physical Requirements: This is an office position requiring phone and computer use.


Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

CambriaCares is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products-and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas-philanthropy, our people, and the planet-we're doing just that.

For additional company information, please visit www.CambriaUSA.com

Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.

We are an equal opportunity employer.

Applicant Rights Under Federal Employment Law: FMLA, EEO, EPPA

M/W/VET/DISABLED

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