SOC Analyst I
6 days ago
MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock. Benefits & Appreciation 401k matching and ROTH option Company sponsored events (picnics, cookouts, and volunteering opportunities) Competitive Medical, Dental and Vision package Company paid Holidays and Paid Time Off Career paths and advancement The service desk analyst is responsible for reactive customer request management. Provides basic support and troubleshooting such as password resets, printer configurations, ticketing routing, and escalation. The position operates on a rotating schedule in support of operations 24 hours a day, 7 days a week. Shift for this role: Wednesday through Saturday - 9:30pm - 8am or 9pm-7:30pm - 4x10's Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers Troubleshoot issues relating to: Windows domains and workgroups Windows networking (mapped network drives, shared folders, printers, etc.) User profile creation and modification Onsite Exchange and hosted Exchange environments (Office 365, Google Apps) Microsoft Office Suite (2007-2016) Windows 7/10, macOS Third party applications with the assistance of the vendors support staff Perform support remotely to our managed services customers using our remote monitoring and management tools Log time entries and notes for support and maintenance performed Ensure all tickets worked include the problem, the solution, the end-user, initiation and completion time, and end-user satisfaction Follow outlined escalation procedures Bachelor’s degree in computer science, management information systems OR Associates degree plus 1 year of work experience OR 2 years of work experience Must be a team player with excellent communication skills and possess the ability to manage assignments independently Must be comfortable working in a fast-paced and high-energy environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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SOC Analyst I
1 month ago
Cleveland, United States Fortress SRM Full timeJob DescriptionThe service desk analyst is responsible for reactive customer request management. Provides basic support and troubleshooting such as password resets, printer configurations, ticketing routing, and escalation. The position operates on a rotating schedule in support of operations 24 hours a day, 7 days a week. Shift for this role: Saturday -...
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Business Analyst I
7 days ago
Cleveland, Ohio, United States Cleveland Clinic Full timeRemote Opportunity for TBM Analyst ICleveland Clinic is seeking a highly motivated and detail-oriented TBM Analyst I to join our team. As a key member of our Technology Business Management team, you will play a critical role in supporting the business management efforts of our organization.Key Responsibilities:Collaborate with process owners and SMEs to...
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Helpdesk Technician I
2 weeks ago
Cleveland, Ohio, United States The Revenue Group Full timeJob SummaryWe are seeking a highly skilled and motivated Helpdesk Technician I to join our team at The Revenue Group. As a Helpdesk Technician I, you will be responsible for providing Tier 1 IT support functions, including supporting desktop computers, printers, and copiers, as well as performing basic network troubleshooting and support.Key...
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Helpdesk Technician I
2 weeks ago
Cleveland, Ohio, United States The Revenue Group Full timeJob Title: Helpdesk Technician IJob Summary:The Revenue Group is seeking a highly skilled and motivated Helpdesk Technician I to join our team. As a Helpdesk Technician I, you will be responsible for providing Tier 1 IT support functions, including supporting desktop computers, printers, and copiers, performing basic network troubleshooting, and deploying...
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Helpdesk Technician I
2 weeks ago
Cleveland, Ohio, United States Revenue Group Full time{"h1": "Helpdesk Technician I Job Description", "p": "At Revenue Group, we are seeking a highly skilled Helpdesk Technician I to join our team. As a Helpdesk Technician I, you will be responsible for providing prompt and effective Tier 1 support to our users, troubleshooting desktop issues, and deploying software and patches as needed.", "ul": [{"li":...
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Helpdesk Technician I
2 weeks ago
Cleveland, Ohio, United States The Revenue Group Full timeJob Title: Helpdesk Technician IJob Summary:The Revenue Group is seeking a highly skilled and motivated Helpdesk Technician I to join our team. As a Helpdesk Technician I, you will be responsible for providing Tier 1 IT support functions, including supporting desktop computers, printers, and copiers, performing basic network troubleshooting, and deploying...
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Helpdesk Technician I
2 weeks ago
Cleveland, United States Revenue Group Full timePay Rate: $17-$20 based on experience Hours: Monday-Friday, 8:00am-4:30pm Who is Revenue Group? Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation. Revenue Group prides itself on being a leading full-service agency, consistently...
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Helpdesk Technician I
2 weeks ago
Cleveland, United States Revenue Group Full timePay Rate: $17-$20 based on experience Hours: Monday-Friday, 8:00am-4:30pm Who is Revenue Group? Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation. Revenue Group prides itself on being a leading full-service agency, consistently...
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Senior IT Business Analyst
2 weeks ago
Cleveland, Ohio, United States Sherwin-Williams Full timeAbout the RoleThe Business Analyst is a key member of the Enterprise Data & Insights (ED&I) organization, responsible for enhancing the operational efficiency of business processes.As a Business Analyst, you will provide a deep-dive analysis into current business operations, pinpointing areas of improvement and formulating business cases for future...
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Helpdesk Technician I
2 weeks ago
Cleveland, United States The Revenue Group Full timeJob DescriptionJob DescriptionDescription:Pay Rate: $17-$20 based on experienceHours: Monday-Friday, 8:00am-4:30pmWho is Revenue Group?Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation.Revenue Group prides itself on being a...
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Helpdesk Technician I
2 weeks ago
Cleveland, United States The Revenue Group Full timeJob DescriptionJob DescriptionDescription:Pay Rate: $17-$20 based on experienceHours: Monday-Friday, 8:00am-4:30pmWho is Revenue Group?Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation.Revenue Group prides itself on being a...
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Helpdesk Technician I
1 week ago
Cleveland, United States The Revenue Group Full timeJob DescriptionJob DescriptionDescription:Pay Rate: $17-$20 based on experienceHours: Monday-Friday, 8:00am-4:30pmWho is Revenue Group?Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation.Revenue Group prides itself on being a...
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Senior IT Business Analyst
2 weeks ago
Cleveland, Ohio, United States Sherwin-Williams Full timeAbout the RoleThe Business Analyst is a key member of the Enterprise Data & Insights (ED&I) organization, responsible for enhancing the operational efficiency of business processes related to projects.As a Business Analyst, you will provide a deep-dive analysis into current business operations, pinpointing areas of improvement and formulating business cases...
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Business Analyst III
2 weeks ago
Cleveland, Ohio, United States Park Place Technologies Full timeJob Title: Business Analyst IIIWe are seeking a highly skilled Business Analyst III to join our team at Park Place Technologies. As a Business Analyst III, you will play a critical role in the development and implementation of business solutions that drive growth and efficiency.Key Responsibilities:Collaborate with key stakeholders to gather and analyze...
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Senior IT Business Analyst
2 weeks ago
Cleveland, Ohio, United States Sherwin-Williams Full timeJob DescriptionThe Business Analyst is a key role within the Enterprise Data & Insights (ED&I) organization, responsible for enhancing the operational efficiency of business processes related to projects. This position requires a deep understanding of data analytics and the ability to translate data into actionable outcomes.Key ResponsibilitiesCollaborate...
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Cybersecurity Talent Acquisition Specialist
2 weeks ago
Cleveland, Ohio, United States Wright Technical Services Full timeJob OverviewAt Wright Technical Services, we're always on the lookout for talented professionals with expertise in Cybersecurity, Risk, and Compliance. Our clients are consistently seeking candidates with experience in these areas, and we're looking to connect with you in advance or when roles matching your skills become available.Key Areas of...
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Senior IT Business Analyst
2 weeks ago
Cleveland, Ohio, United States Sherwin-Williams Full timeJob DescriptionThe Business Analyst is a key role within the Enterprise Data & Insights (ED&I) organization, responsible for enhancing the operational efficiency of business processes related to projects. This involves providing a deep-dive analysis into current business operations, pinpointing areas of improvement, and formulating business cases for future...
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Network Technical Analyst
2 weeks ago
Cleveland, United States Parker Hannifin Corporation Full timeNetwork Technical Analyst Location: CLEVELAND, OH, United States Job Family : Information Technology Job Type : Regular Posted : Jul 15, 2024 Job ID: 50380 Back to Search Results Job Description Apply Now > Save Job Job Saved Position Summary: The Network Operations team manage networking technologies for all locations and Data Centers. The role is required...
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Helpdesk Support Specialist
16 hours ago
Cleveland, Ohio, United States The Revenue Group Full timeJob SummaryWe are seeking a highly skilled Helpdesk Technician I to join our team at The Revenue Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.Key ResponsibilitiesProvide prompt and effective Tier 1 support to users, resolving issues related to desktop computers, printers, and...
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Helpdesk Support Specialist
2 weeks ago
Cleveland, Ohio, United States Revenue Group Full timeJob SummaryWe are seeking a highly skilled Helpdesk Technician I to join our team at Revenue Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.Key ResponsibilitiesProvide prompt and effective Tier 1 support to users, resolving issues related to desktop computers, printers, and...