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Hotel Front Desk Associate l Post Falls, ID

3 months ago

Post Falls, United States Avenue5 Full time

Hotel Front Desk Associate l Post Falls, ID

Post Falls, ID Office and Leasing ***SELECT FULL TIME/PART TIME/TEMP*** 685250

Summary of Responsibilities

We're seeking a friendly and professional front desk agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you

Responsibilities to include: 

Greet guests upon arrival and provide them with information about the hotel and its amenities  Check guests in and out, ensuring accuracy of information and payment processing  Handle guest inquiries, requests, and complaints promptly and professionally  Assist with reservations, cancellations, and modifications  Maintain knowledge of room availability, rates, and hotel services  Provide recommendations for local attractions, restaurants, and activities  Operate phone systems and handle incoming calls with proper phone etiquette  Assist with night audit duties as needed Collaborate with other hotel departments to ensure guest satisfaction  Maintain a clean and organized front desk area

Skills and Requirements

Excellent guest relations skills with a strong focus on customer service  Previous experience in the hotel industry or related field is preferred Knowledge of front desk operations and hospitality management principles  Familiarity with night audit procedures is beneficial but not necessary Proficient in using phone systems and handling multiple calls simultaneously  Strong communication skills, both verbal and written  Ability to handle difficult situations with professionalism and tact 

If you are passionate about providing exceptional service to our guests and thrive in a dynamic environment, we encourage you to apply for this position. We look forward to reviewing your application.