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Field Service Technician Secure Power

1 month ago

Jackson, United States Schneider Electric Full time

This is a job for a Field Service Technician Secure Power position with a company located in Jackson, MS. Job Summary: Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This person will be focused on the Jackson, MS region and surrounding states. The position is home-based with a flexible work schedule and 40-hour guarantee ( Overtime). There is potential need to work evenings and weekends, and overnight travel will be required at times (initially up to 50-60% as part of training but lessening over time). This Field Service Representative position will be within our U.S. Services business, specifically our Secure Power team. Our Secure Power team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion) / MGE / Schneider Electric equipment. As a Field Service Representative, a typical day for you might include: Pre-site, startup, repair, preventive maintenance, and field modification of equipment. Problem solving with customers, electricians, sales partners, technical support, District Service. Completion of field service reports, expense reports, preventive maintenance, and startup data sheets. Manager and/or Regional Service Director to resolve complex escalated issues. Continuous learning and training on various products both in the field and in the classroom. On some days, you may even: Travel throughout the region for local customer support or even countrywide travel. Assist the Field Project Manager on larger system startups. Act on behalf of the District Service Manager to resolve operational issues as required. Qualifications: An Associate degree, vocational education, or similar experience in electronics, electrical theory or similar desirable discipline or military training. Solid understanding of Electrical Theory and 3-phase power. Understand the principles of AC and DC power and various AC and DC supply circuit components. Repair and installation experience with UPS (desired). Experience with batteries - VRLA/Li-ion (desired). Prior Field Service experience. Ability to operate a motor vehicle in the US without restriction. Skilled at utilizing electrical testing and diagnostic equipment. Experience reading and interpreting schematics, drawings, and theory of operation manuals. The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions. The capacity to move service equipment weighing up to 50 pounds. What we have for you: Within your first 180 days, you'll experience a unique, team-oriented training program with a combination of alternating in-person and on-the-job training sessions. In person training is conducted in our brand-new, state-of-the-art training facility in Dallas, TX with all expenses paid. Upon returning from each on-site training visit, you'll continue with online training and be paired with a mentor to receive on-the-job training to continue your onboarding journey with us. Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity