See more Collapse

Intake Care Senior Representative

2 months ago

Bloomington, United States Hire Talent Full time

Position is 100% remote. Candidates must have reliable internet connection. Candidates can be located anywhere in the US, but must be able to accomodate the schedule and training schedule provided.
Top 3 skills needed in candidates are empathy, strong technology skills and multi tasking.
The Personal Advocate position is responsible for representing *** Behavioral Health (CBH) to all inbound callers within a call center environment and assuring caller's contact with CBH is positive. Advocates are many times the first encounter customers have with *** and thus are responsible for giving a positive first impression. The Advocacy tasks of this position are varied and often complex in nature requiring flexibility and multi-tasking capabilities. Responsibilities may include but are not limited to: educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns.
This position services calls in a warm and empathetic manner as many of the calls are sensitive in nature. Independent problem solving skills are critical to success within the role along with intelligent judgment of assessing the caller's needs. Based upon the call type and requests advocates should be able to use customer service skills, knowledge of the mental health/substance abuse field and *** training to effectively address callers needs in an educational manner. This position is an entry level role with opportunity for growth within the company. Incumbents will utilize telephonic communication the majority of the time with some web, and internal CBH materials to achieve first time resolution for callers.
Responsibilities:
The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services.
Within a call an advocate may:
Register participants in the intake system and opens case files
Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available
Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns
Provide participants with names and phone numbers of nearest providers
Multi-task by maneuvering through various computer programs and screens
As needed an advocate may also:
Write authorizations to ensure claims are paid correctly.
Provide follow-up calls to participants to ensure correct information is given
Send eligibility requests to determine effective coverage dates or to verify correct benefits are loaded
Send complaints to initiate grievance process for customers
On all calls an advocate is responsible for:
Providing high quality customer service as identified by Advocacy department quality standards
Using independent problem solving skills to make sound decisions in assessing the needs of the callers by giving accurate information and providing first call resolution
Understanding the business needs of the role, while balancing the needs of the customer
Taking an educational approach to ensure callers are able to understand the complexities of accessing care
Demonstrating complete awareness and understanding of the responsibilities and workflows of the various departments within ***

Previous customer service experience or related position
Superb interpersonal communication
Effective listening and organizational skills
Ability to manage multiple tasks, setting priorities where needed
Independently problem solve, with ability to function without constant supervision
demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems
Ability to learn new workflows and tasks quickly
Ability to work independently and be a team player
Previous call center environment experience preferred
Computer multi-tasking - working in numerous screens while staying engaged with customer
Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

We have other current jobs related to this field that you can find below

  • Senior Representative, QA

    4 weeks ago

    Bloomington, United States Catalent Inc Full time

    We're hiring for a Senior QA Representative on our quality client support team in Bloomington, Indiana! Catalent is a global, high-growth, public company, and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. Your talents, ideas, and passion are essential to our mission: to help...

  • Senior Representative, HR

    4 weeks ago

    Bloomington, United States Catalent Pharma Solutions Full time

    We're hiring a Senior Representative, HR, to support the analytical chemistry team in Bloomington, IndianaCatalent is a global, high-growth, public company, and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. Your talents, ideas, and passion are essential to our mission: to help...

  • Senior Representative, HR

    1 month ago

    Bloomington, United States Catalent Full time

    We're hiring a Senior Representative, HR, to support the analytical chemistry team in Bloomington, Indiana! Catalent is a global, high-growth, public company, and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. Your talents, ideas, and passion are essential to our mission:...

  • Customer Service Representative

    2 months ago

    Bloomington, United States Sun Technologies Full time

    Job Title : Customer Service Representative Required Skills : Typing: 35-40WPM and 2-3 years? experience with all Microsoft Office suite i.e. Excel, word, Power point etc. Location : Bloomington,Indiana **Job Description** * Handling patients, referral sources, and administrative department inquires * Communicating with insurance companies and/or prior...

  • In-Home Caregiver

    2 months ago

    Bloomington, United States Great Oak Senior Care Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking mature, caring and dependable individuals to be part of a team of caregivers providing care to seniors in the South Metro area. You will assist in their home with companionship, bedtime routine and morning routine. Meal prep - breakfast, light housekeeping, bathroom, grooming and dressing...

  • Senior Representative, Supply Chain

    2 weeks ago

    Bloomington, United States Catalent Pharma Solutions Full time

    The Senior Representative, Supply Chain - Planning will support the local site to source indirect materials and services, support new indirect program introductions, evaluate the supply base and the implement strategic initiatives that deliver value to Catalent through cost savings, process improvements, supplier innovation, and supplier management, to help...

  • Senior Representative, QA

    3 weeks ago

    Bloomington, United States Catalent Inc Full time

    Catalent Biologics is a fast-growing business within Catalent Pharma Solutions focused on providing innovative technologies and solutions to help more and better biologic treatments get to patients. The business includes our proprietary GPEx cell line engineering platform, our new state-of-the-art biomanufacturing facility in Madison, WI, and our market...

  • Senior Outreach Care Specialist

    4 weeks ago

    Bloomington, United States Elevance Health Full time

    Senior Outreach Care Specialist Location: This is a community, field based position. We are seeking candidates that reside in the following counties in Indiana : Marion, Allen, Lake, Vanderburgh and Monroe. The Senior Outreach Care Specialist is responsible for ensuring that appropriate member treatment plans are followed on complex cases and for proactively...

  • Senior Representative, QA

    1 month ago

    Bloomington, United States Catalent Pharma Solutions Full time

    Catalent Biologics is a fast-growing business within Catalent Pharma Solutions focused on providing innovative technologies and solutions to help more and better biologic treatments get to patients. The business includes our proprietary GPEx cell line engineering platform, our new state-of-the-art biomanufacturing facility in Madison, WI, and our market...

  • Driver - CDL

    2 months ago

    Bloomington, United States Five Star Senior Living Full time

    Work With Purpose At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for...

  • Customer Care Representative I

    3 days ago

    Bloomington, United States Heartland Bank and Trust Company Full time

    If you're interested in providing information and offering creative solutions to callers concerning all deposit products, bank services, loans, and Digital Banking products and services, our Customer Care Representative I role may be for you! We invite you to consider joining our Customer Care team. Responsibilities: Answer all inquiries about our products,...

  • Service Customer Care Representative

    2 months ago

    Bloomington, United States Crown Equipment Full time

    ** Service Customer Care Representative / Dispatcher** Location: Bloomington, IL, US, 61704 **Company Description:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global...

  • Senior Commercial Loan Coordinator

    7 days ago

    Bloomington, United States Bell Bank Full time

    This position serves as the bank's representative, maintaining a consistently positive and professional demeanor across all communication channels. It works closely with the Banks Leveraged Lending division to support both current clients and potent Lending, Commercial, Coordinator, Customer Service, Senior, Monitoring, Technology, Banking

  • Senior IT Specialist

    2 months ago

    Bloomington, Illinois, United States Red Cell Partners Full time

    About UsRed Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in three distinct practice areas: healthcare, cyber, and national security. United by a shared sense of duty and deep belief in the power of innovation, Red Cell is developing powerful...

  • Director of Nursing

    2 months ago

    Bloomington, United States Bickford Senior Living Full time

    Join our DYNAMIC team at Bickford Senior Living as a Health & Wellness Director! The HWD is the clinical leader who supports the clinical operations within the branch. This position works closely with the Director to ensure the branch is a thriving and vibrant environment for our residents! This position offers a full suite of benefits options that vary...

  • Senior Advisor for Mission Integration

    1 month ago

    Bloomington, Illinois, United States USAJobs Full time

    DutiesDirector of National Intelligence Advisor for Military Affairs (DAMA) office lead for facilitating IC-DOD strategic partnerships and collaborative opportunities between the ODNI and the DOD, Combat Support Agency, Joint Staff, Combatant Commands (CCMDs), military services, and other DOD entities.Support the formulation, development, production and...

  • Prep Cook

    2 months ago

    Bloomington, United States Bickford Senior Living Full time

    Join our DYNAMIC team at Bickford Senior Living as an Prep Cook! The Prep Cook supports the culinary team as they prepare food and serve our residents in our restaurant-style dining experience called the "Bread Basket." This position offers a full suite of benefits options that vary based on employment status. Some of the benefits include, but are not...

  • Nursing Assistant Registered

    2 months ago

    Bloomington, United States Ebenezer Senior Living Full time

    OverviewEbenezer offers a robust compensation package with excellent benefits and wages ranging from $ $28.00 / hour. Wage determinations will be based on similar experience.Additional pay when working evening/night shiftsMartin Luther Care Center is seeking a part-time , Weekend Nursing Assistant/Registered (CNA/NAR) to support our residents in our Skilled...

  • Customer Care Representative

    2 weeks ago

    Bloomington, United States Spherion Full time

    A Customer Service Representative is responsible for engaging with customers on behalf of the company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to...

  • Customer Care Representative

    2 weeks ago

    Bloomington, United States Spherion Full time

    A Customer Service Representative is responsible for engaging with customers on behalf of the company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to...