Help Desk Coordinator
3 weeks ago
JOB SUMMARY
The Help Desk Coordinator is the first point of contact for Campus Technology. This position provides support for the faculty, staff, and students via phone, email, and in person. The Help Desk Coordinator provides training to educate users on various systems and presents information about support and security to employees and students. Given this position's centrality for support questions and requests across the entire institution, the Help Desk Coordinator will also analyze workflows surrounding student and employee data as it flows through the institution in order to optimize those processes.
ESSENTIAL JOB FUNCTIONS
The employee in this position will have the following primary job functions:
- Provides Tier 1 support for the Seminary's employees and students.
- Assists students with internet needs in apartments/dorm rooms and wireless.
- Assists students with email issues such as accessing their email accounts or errors with their accounts.
- Triages all support requests and will directly assist with the request or will forward them to the appropriate team.
- Assists faculty and staff with guidance on personal technology purchases.
- Consults with the Network Services team on workstation and software installations.
- Maintains, deploys, and updates the stock of loaner devices used for staff and faculty for remote work or events on campus.
- Performs end user training on various Seminary applications and systems.
- Conducts presentations to new students about Seminary technology resources and how to get support, as well as presentations to employees regarding new technology or issues related to technology.
- Provides troubleshooting and support for mobile devices.
- Proposes changes to workflows and processes to improve the efficiency of data flow through the seminary.
- Analyzes support call trends and makes recommendations on behalf of students or faculty to improve the on and off campus experience.
Performs other duties as may be assigned by supervisor.
EDUCATION AND EXPERIENCE
The ideal candidate for this position would have one to two years of helpdesk experience, or a commensurate level of relevant experience working in a technical and customer support role.
-
Front Desk Coordinator
4 weeks ago
Louisville, United States Paul Mitchell Schools Full timeDo you love talking to people and helping them out? Would you like to brush up on your administrative and customer service skills? If so, Paul Mitchell Schools in Louisville, KY has the job for you! Join us as a full-time Front Desk Coordinator and help manage the guest traffic through our building. With a competitive wage of $15.00/hour and excellent...
-
Front Desk Coordinator
1 month ago
Louisville, United States Paul Mitchell Schools Full timeJob DescriptionJob DescriptionDo you love talking to people and helping them out? Would you like to brush up on your administrative and customer service skills? If so, Paul Mitchell Schools in Louisville, KY has the job for you! Join us as a full-time Front Desk Coordinator and help manage the guest traffic through our building.With a competitive wage of...
-
IT Help Desk Specialist
4 days ago
Louisville, United States Confluent Health Full timeOverview: We are a family of physical therapy and occupational therapy companies transforming healthcare by strengthening private practices, developing highly effective clinicians, and lowering healthcare costs through workplace wellness and injury prevention. At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide...
-
Help Desk Technician
2 months ago
Louisville, United States Insight Global Full timePosition: PC Support TechnicianDuration: 1 year contract (will continue to keep them on contract for years to come if they are a good fit)Location: Louisville, KY 40203Shift: 1st (9:00AM-5:30PM) Monday - Friday ONSITE Interview Process:ONE and DONE Virtual Interview1 hour Virtual Panel with the Manager, Desktop Engineer, and a PC Support Tech Top...
-
Help Desk Technician
2 months ago
Louisville, United States Insight Global Full timePosition: PC Support TechnicianDuration: 1 year contract (will continue to keep them on contract for years to come if they are a good fit)Location: Louisville, KY 40203Shift: 1st (9:00AM-5:30PM) Monday - Friday ONSITE Interview Process:ONE and DONE Virtual Interview1 hour Virtual Panel with the Manager, Desktop Engineer, and a PC Support Tech Top...
-
Entry Level Help Desk Support
1 week ago
Louisville, United States TEKsystems Full timeDescription: ON-SITE ONLY NOW!! Looking for a Help Desk Support Analyst. Will be providing customer service and technical support for End Users PCs and hardware. You will be fielding calls from various types of employees within the healthcare system. The support could be via Email, Phone and other forms of communication. The applications you support will...
-
Front Desk Coordinator
4 days ago
Louisville, United States Spero Health Full timeFront Desk Coordinator Job Type Full-time Description This position is for a Front Desk Coordinator who supports the mission of Saving Lives, Instilling Hope and Restoring Relationships in an integrated team with patients receiving counseling, case management and medically assisted treatment. Spero Health believes better outcomes are achieved when you treat...
-
Help Desk Specialist
7 days ago
Louisville, United States Tata Consultancy Services Full timeRole: HR Help Desk AgentLocation (Onsite): Louisville, KY Type: Full Time Job Description:The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These...
-
Tier 1 Store Help Desk Analyst
1 week ago
Louisville, United States Texas Roadhouse Full timeDescription: Want to love your job? We're hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team! We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet...
-
Louisville, United States Norton Healthcare Full timeResponsibilitiesJob Responsibilities: The role of Supervisor, I.S. Production Support is to insure the Norton Healthcare's Production Environment meets all business, and service goals. This position will be responsible for the daily management Norton Healthcare Service Desk and Network Operations Center. Additionally, the Supervisor, 2nd shift, I.S....
-
Front Desk/Host
6 days ago
Louisville, United States Dave & Buster Full timeJob Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K,...
-
Louisville, United States Norton Healthcare Full timeResponsibilities Job Responsibilities: The role of Supervisor, I.S. Production Support is to insure the Norton Healthcare's Production Environment meets all business, and service goals. This position will be responsible for the daily management Norton Healthcare Service Desk and Network Operations Center. Additionally, the Supervisor, 2nd shift, I.S....
-
Front Desk Agent
5 days ago
Louisville, United States Arbor Lodging Management Full time** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT01319 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...
-
Louisville, United States Four Points by Sheraton Louisville Airport Full time'''Job Overview:''' We are seeking a highly organized and customer-oriented Front Desk Manager to join our team. As the Front Desk Manager, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional guest service, and managing a team of front desk staff. This is a key leadership role that requires excellent...
-
Help Desk Specialist
2 months ago
Louisville, United States Tata Consultancy Services Full timeThe Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and...
-
Help Desk Specialist
2 months ago
Louisville, United States Tata Consultancy Services Full timeThe Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and...
-
Help Desk Specialist
1 week ago
Louisville, United States Tata Consultancy Services Full timeThe Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties' basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and...
-
Help Desk Specialist
2 months ago
Louisville, United States Tata Consultancy Services Full timeThe Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties’ basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and...
-
IT Help Desk Technician Internship
4 days ago
Louisville, United States Packsize, LLC Full timeJob DescriptionJob DescriptionAbout PacksizePacksize is redefining the way businesses and their customers use and experiencepackaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers,...
-
Front Desk Agent
4 weeks ago
Louisville, United States White Lodging Full timeSummary:At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your best self...