Warehouse Operations Manager

2 weeks ago

High Point, North Carolina, United States Kathy Kuo Home Full time
About Kathy Kuo Home

Founded in 2012, Kathy Kuo Home is a luxury online home furnishings destination on a mission to help everyone #lovewhereyoulive. Kathy Kuo Home carries a highly curated collection of home furnishings while offering clients premium interior design services and trade concierge services.

Curated Collection and Ecommerce

Under the direction of celebrated designer Kathy Kuo, the company serves as the premier online boutique for luxury furniture, lighting, and home decor. The assortment is curated with a design-first approach that offers exclusive access to impeccably-crafted designer pieces from top manufacturers and artisans around the world.

Full Service Interior Design Studio

In addition to its aspirational collection, Kathy Kuo Home is also a full-service interior design studio with a robust menu of Design Services. Kathy Kuo Home's roster of professional interior designers combine a high-touch, personalized approach with the latest in design technology to help customers with all of their design needs-from small updates and refreshes, to gut renovations and building entirely new homes.

Trade Business

Kathy Kuo Home is proud to offer a top-tier Trade business that provides the interior design and architecture communities with an inspiring selection of luxe homewares and furnishings at competitive trade prices. Additionally, Kathy Kuo Home provides its Trade customers with a dedicated concierge team to ensure a best-in-class customer service experience throughout the entire design process. Combining service, commerce, and technology, Kathy Kuo Home is the ultimate one-stop home and design destination.

Culture and Values

The Kathy Kuo Home team members are design-obsessed, entrepreneurial-minded, and empathy-oriented individuals that seek to create more impact and beauty in the world of interiors. As one of the fastest growing online companies in the home and garden space, it is a fantastic time to join Kathy Kuo Home's fast-paced, nimble, and creative team.

Core Values

• We are First Principles Thinkers:

We deconstruct complex problems into their fundamental components. By challenging assumptions and developing a profound understanding of underlying principles, we find innovative and creative solutions.

• We are Deeply Curious and Seek to Understand

We are deeply curious and seek to understand without an emotional attachment to a particular outcome. Curiosity requires empathy and self awareness, which are our two guiding principles.

• We are Humble and Hungry:

We are scrappy and intentional with our resources, ensuring efficiency and effectiveness while maintaining integrity

Core Principles

• Respectful / Kind:

We treat our suppliers, customers, and each other with the same level of respect and kindness

• Self-Awareness:

We place a premium on self-reflection and owning "my part" of every interaction. We embrace vulnerability and candor as catalysts for personal and collective growth, fostering an open culture of sharing and learning.

• We Embrace Feedback:

We practice giving and receiving feedback frequently, empathetically fostering an environment of continuous improvement and deep trust between colleagues and brand partners

• Attention to Detail in Design and Service:

The details matter in our pursuit of excellence. We rigorously audit all aspects of our design and service outputs.

• Keeping Calm and Grace Under Fire:

When faced with challenges, we remain self-aware, empathetic and curious.

Kathy Kuo Home is looking for a Warehouse Operations Manager/Director which is a key leadership role in our Ampac facility for overseeing and optimizing all aspects of warehouse operations. This position involves strategic planning, team management, and the implementation of efficient processes to ensure the smooth functioning of the warehouse. The Warehouse Operations Manager/Director plays a crucial role in maintaining high standards of team accountability, inventory accuracy, order fulfillment, and overall operational excellence.

Responsibilities:
  • Develop and implement strategic plans to optimize warehouse operations in alignment with organizational goals.
  • Collaborate with senior management to define long-term objectives and key performance indicators (KPIs) for the warehouse.
  • Lead, train and manage a team of warehouse supervisors, coordinators, and front-line staff.
  • Foster a positive and collaborative work environment, promoting teamwork and continuous improvement.
  • Conduct regular performance reviews and provide training and development opportunities for team members.
  • Design and implement efficient warehouse processes to maximize productivity and minimize costs.
  • Monitor and analyze key performance metrics, implementing improvements to enhance overall efficiency.
  • Ensure compliance with safety regulations and promote a culture of safety within the warehouse.
  • Oversee inventory control processes to maintain accurate stock levels and minimize discrepancies.
  • Implement best practices for inventory management, including cycle counting, replenishment, and order picking.
  • Collaborate with procurement teams to optimize supplier relationships and ensure timely and accurate receipt of goods.
  • Negotiate contracts with logistics partners to achieve cost-effective shipping and transportation solutions.
  • Evaluate and maintain warehouse management systems (WMS) and other technological solutions to enhance operational efficiency.
  • Stay updated on industry trends and advancements in warehouse technology.
  • Drive continuous improvement initiatives to streamline processes and enhance overall warehouse performance.
  • Implement lean principles and other methodologies to eliminate waste and improve overall effectiveness.
  • Collaborate with customer service teams to ensure accurate and timely order fulfillment.
  • Address customer inquiries and concerns related to warehouse operations.
Qualifications:
  • Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field. Master's degree is a plus.
  • Proven experience in warehouse management, with a track record of successful leadership.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of warehouse management systems (WMS) and other relevant technologies.
  • Familiarity with industry regulations and safety standards.
  • Ability to work in a fast-paced and dynamic environment.
  • Excellent data entry and data processing skills
  • Proficient in schedule and report creation

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