Senior Network Engineer

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Senior Network Engineer in Anaheim, CA.

This is an on-site position.

The Sr. Network Engineer’s role is to architect, monitor, troubleshoot, implement, and support network and VOIP infrastructure and operations. This individual is solely responsible for the network infrastructure of the organization, working closely with Systems and Infrastructure teams, participates in the design and implementation of core technical projects, and may lead the development and implementation of specific projects or platforms. 

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
• Benefits coverage starts after one full month of employment
• Generous vacation, sick, and holiday benefits
• Generous 401(k) matching contributions and more
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists. 

Technology Architecture and Service Delivery: 

• Design and implement robust, scalable, and secure network solutions. - Develop and maintain network architecture diagrams and documentation. - Evaluate and integrate new networking technologies to improve performance and security.  
• Monitor network performance and ensure system availability and reliability. - Configure and install various network devices and services (e.g., routers, switches, firewalls). - Perform regular network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations. 
• Identify and resolve network issues in a timely manner. - Provide 2nd Tier (1st tier as needed) support and troubleshooting to resolve complex network problems. - Collaborate with IT staff and end-users to diagnose and solve connectivity issues. 
• Implement and manage network security measures to protect data, software, and hardware. - Conduct regular security audits and assessments. - Respond to security breaches and threats and recommend corrective actions. 
• Create and maintain comprehensive documentation for all implemented networks. - Prepare detailed reports on network status, performance, and incident resolution. 
• Lead network-related projects and ensure they are completed on time and within budget. - Coordinate with vendors and suppliers for the procurement and installation of network equipment. 
• Provide 2nd Tier (1st tier as needed) support for desktop, server, and storage systems. 
• Participate in the design, planning, and implementation of projects. 
• Assisting with implementation of Cloud-based solutions such as Azure, Office 365, and Citrix Cloud. 
• Actively monitor the health of networking equipment, firewalls, and core systems. 
• Provide review and oversight of critical procedures such as upgrading firmware and patching, backup jobs to ensure requirements for effectiveness and security are being met. 
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. 
• Prepare detailed documentation of networking equipment, services, applications, security, and controls. 
• Assist in the planning, design, and development of new application and enhancements for better and more secure network traversal to existing applications. 
• Review and analyze the effectiveness and efficiency of existing network and develop strategies for improving or further leveraging these systems. 
• Assist in preparing detailed documentation of LAN and WAN design, systems, services, applications, security, and controls. 
• Assist with maintenance and operations of disaster recovery, and appropriate networking design. 
• Travel between Orange and San Bernardino Counties locations for support. 
• Work with Systems Operation’s team members and assist them with troubleshooting or different technical tasks 

Security: 

• Assist with the implementation of cyber security measures protecting information and communication technologies. 
• Administer appropriate system security, including appropriate user access controls. 
• Participate in security audits and report findings to appropriate organizational entities.  

 Non-Essential Functions:

• Other duties as assigned. 

PHYSICAL REQUIREMENTS: 

The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. 

CORE COMPETENCIES – WE CARE:

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service.  Handles problems quickly and efficiently.  Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment.  Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality.  Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive.  Appreciates constructive feedback and is a team player.  Demonstrates good listening skills.
• Respectful:  Values diversity and treats everyone with dignity and courtesy.  Dependable and courteous of other people’s time and commitments.
• Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning.  Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Licensure and/or Certification Requirements: 

• IT Certifications such as CCNA, CCNP, or other network certifications are required.

Minimum Education: 

• BS in computer science or related field preferred or a proven combination of education and/or experience. 

 Minimum Work Experience: 

• Minimum of 10+ years in network administration/security. 
• Minimum of 5+ years in VOIP/ telecom.
• Strong grasp of current network hardware, protocols, and standards. 
• Experience in system/network security. 
• Proven experience in overseeing the design, development, implementation, and support of networks and hardware solutions, systems, or products. 

Other Requirements: 

• In-depth knowledge of network protocols, architecture, and services (e.g., TCP/IP, DNS, DHCP, OSPF, BGP, EIGRP, MPLS). 
• Experience with network monitoring and troubleshooting tools.
• Strong understanding of firewall and security technologies.
• Proficiency in scripting and automation tools major plus. 
• Excellent problem-solving skills and attention to detail. 
• Ability to provide technical expertise to team members in order to meet organizational goals and target. 
• Ability to work independently and take initiative. 
• Ability to define and make recommendations to resolve problems within the scope of the job. 
• Ability to handle varied tasks simultaneously and work well under pressure. 
• Excellent understanding of the organization’s goals and objectives. 
• Ability to work successfully in a team environment. 

Agency Standard Requirements: 

• Strong commitment to quality healthcare and excellent customer service is required. 
• Must thrive in a fast-paced, rigorous environment with changing priorities. 
• Ability to meet deadlines and work under pressure. 
• Must demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook. Electronic medical records experience may also be required. 
• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required. 
• Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.