Laboratory Client Support Technician

1 month ago


Salt Lake City, United States ARUP Laboratories Full time

Description Schedule : Tuesday - Friday (40 hrs/wk) 8:00 PM - 6:30 AM Training Schedule : (5 weeks)Monday - Friday9:00 AM - 5:30 PM Department: ID Processing - 620 *Hourly rate is an estimate only which includes shift differential for nights, evenings, or weekend shifts. Overall hourly rates will vary based on schedule. Primary Purpose : The Lab Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. Contact clients with specimen information such as specimen integrity, volume, test clarification, and missing specimens. Provides a supportive link between customers and all other areas of the company. Must complete and demonstrate department-specific training and competency within 6 months. College level courses in medical terminology, biology, communications or related life sciences is preferred. About ARUP : ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team. Essential Functions : Understands appropriate collection, handling, and transportation of specimens. Accurately processes specimens according to established departmental procedures. May include specimen triaging, routing, and storing. Evaluates specimens for acceptability and follows the appropriate procedures for specimens that do not meet acceptance criteria. Initiates problem resolution. Processes requests for add on testing. Develops proficiency with laboratory information systems including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept. Receives and initiates telephone calls to/from customers and laboratories in a timely and courteous manner. May provide verified test results available in the LIS, as requested, to authenticated individuals. Provides education, guidance, and troubleshooting to customers regarding available resources, testing and application utility. Maintains competency on pre-analytic equipment, maintenance and operation as needed for department support. Maintains work area. Cleans bench tops and equipment as needed and daily at the end of the work shift. Documents cleaning and maintenance as required. Serves as a liaison between technical sections and customers. Builds and maintains customer relationships throughout all communications while providing a positive, professional and empathetic understanding. Documents customer communications, resolutions, issues, and appropriate follow-up. Other duties as defined. Physical and Other Requirements : Stooping: Bending body downward and forward by bending spine at the waist. Reaching: Extending hand(s) and arm(s) in any direction. Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc. Communicate: Frequently communicate with others. PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies. ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Absolute integrity in the accurate identification of samples, test performance, and reporting of results Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance. Qualifications Education Required High School Diploma or Equivalent or better Preferred Associates Degree or better in Biology Experience Required Must complete and demonstrate department-specific training and competency within 6 months Preferred Customer service work experience Call center work experience Ability to type 35 WPM and 10-key skills General medical laboratory experience Familiarity with Laboratory Information System (LIS) HIPAA training and/or knowledge Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)



  • Salt Lake, Utah, United States ARUP Laboratories Full time

    Key Responsibilities:The Laboratory Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. This role involves providing specimen information, including integrity, volume, and test clarification, to clients.Key Skills:Excellent communication and problem-solving skillsAbility...

  • Laboratory Technician

    4 weeks ago


    Salt Lake, Utah, United States Myriad Genetics Full time

    Job Title: Laboratory TechnicianJob Summary:We are seeking a skilled Laboratory Technician to join our team at Myriad Genetics. As a Laboratory Technician, you will play a critical role in conducting laboratory processes that support specimen processing and testing.Key Responsibilities:- Conduct laboratory processes that support specimen processing and...

  • Laboratory Technician

    4 weeks ago


    Salt Lake, Utah, United States Myriad Genetics Full time

    Job SummaryWe are seeking a highly skilled Laboratory Technician to join our team at Myriad Genetics. The successful candidate will be responsible for conducting laboratory processes that support specimen processing and testing.This role requires strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced...

  • Laboratory Technician

    4 weeks ago


    Salt Lake, Utah, United States Myriad Genetics Full time

    Job SummaryThe Laboratory Technician I is responsible for conducting laboratory processes that support specimen processing and testing. This position works with department management and quality team members to ensure that laboratory activities are defined, documented, and completed to support inspection readiness and that compliance is maintained through...


  • Salt Lake, Utah, United States IDEXX Laboratories Full time

    As a key contributor at IDEXX Laboratories, you will play a vital role in the company's mission to enhance pet care. As a Medical Laboratory Technician, you will perform laboratory testing that helps veterinarians diagnose and treat pets. You will join a fast-paced work environment that encourages teamwork, quality, and offers opportunities for personal...


  • Salt Lake, Utah, United States IDEXX Laboratories Full time

    About the RoleWe are seeking a highly skilled Medical Laboratory Technician to join our team at IDEXX Laboratories. As a key contributor to our diagnostic services, you will play a critical role in helping veterinarians diagnose and treat pets.Key ResponsibilitiesPerform laboratory testing using automated analyzers, microscopes, and other diagnostic tools to...


  • Salt Lake, Utah, United States Merieux NutriSciences Full time

    Job SummaryWe are seeking a skilled Microbiology Technician to join our team at Merieux NutriSciences. As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing...


  • Salt Lake, Utah, United States IDEXX Laboratories Full time

    As a key contributor at IDEXX Laboratories, you will play a vital role in the company's mission to enhance pet care. In this Medical Laboratory Technician position, you will perform laboratory testing that helps veterinarians diagnose and treat pets. You will join a fast-paced work environment that encourages teamwork, quality, and offers opportunities for...


  • Salt Lake, Utah, United States University of Utah Full time

    h2Job Summary/h2pThe University of Utah School of Dentistry seeks a part-time Laboratory Technician to join our multi-disciplinary lab. Our team works to identify viral-mediated triggers in the development of a chronic autoimmune disease called Sjögren's syndrome./ppAs a Laboratory Technician, you will be responsible for working independently and as part of...


  • Salt Lake, Utah, United States University of Utah Full time

    Job Title: Laboratory Research TechnicianJob Summary:We are seeking a highly skilled Laboratory Research Technician to join our team in the Department of Pathology at the University of Utah. The successful candidate will be responsible for performing technical procedures in a research laboratory under minimal supervision, applying standard scientific...


  • Salt Lake, Utah, United States Myriad Genetics Full time

    Job SummaryThe Laboratory Technician I is a key member of our team, responsible for conducting laboratory processes that support specimen processing and testing. This role works closely with department management and quality team members to ensure that laboratory activities are defined, documented, and completed to support inspection readiness and...

  • Laboratory Technician

    3 weeks ago


    Salt Lake, Utah, United States University of Utah Full time

    Job SummaryThe Gagnon lab at the University of Utah is seeking a highly skilled laboratory technician to join our team. As a laboratory technician, you will gain expertise in a variety of routine laboratory tests and procedures, including molecular cloning, CRISPR, sequencing, microinjections, microscopy, and animal husbandry.You will also oversee the...


  • Salt Lake, Utah, United States Marathon Petroleum Corporation (MPC) Full time

    Job SummaryWe are seeking a highly skilled Refining Laboratory Technician to join our team at Marathon Petroleum Corporation (MPC). As a key member of our laboratory team, you will be responsible for performing standardized laboratory tests to determine the chemical and physical characteristics of hydrocarbons and water samples.Key ResponsibilitiesConduct...


  • Salt Lake, Utah, United States IDEXX Laboratories Full time

    About the Role:We are seeking a highly skilled Medical Laboratory Technician to join our team at IDEXX Laboratories. As a key contributor in our laboratory, you will play a vital role in performing laboratory testing that helps veterinarians diagnose and treat pets.Responsibilities:Perform laboratory testing using automated analyzers, microscopes, and other...


  • Salt Lake, Utah, United States Technical Safety Services Full time

    Job DescriptionTechnical Safety Services (TSS) is a leading provider of environmental monitoring solutions and testing, calibration, and certification services for controlled environments, medical gas systems, and laboratory instrumentation. We are seeking a highly skilled Field Service Technician to join our team.Key Responsibilities:Perform testing,...

  • Laboratory Technician

    4 weeks ago


    Oklahoma City, Oklahoma, United States Dexian DISYS Full time

    Job Title: Laboratory TechnicianJob Summary:We are seeking a skilled Laboratory Technician to join our team at Dexian DISYS. As a Laboratory Technician, you will be responsible for performing laboratory activities, including reagent preparation, laboratory cleaning, and maintenance of laboratory equipment.Key Responsibilities:Independently perform laboratory...

  • Laboratory Technician

    2 weeks ago


    Salt Lake City, United States Myriad Genetics Full time

    OverviewThe Lab Tech I is responsible for conducting laboratory processes that support specimen processing and testing. This position works with department management and quality team members to ensure that laboratory activities are defined, documented, and completed to support inspection readiness and that compliance is maintained through procedures,...


  • Salt Lake City, United States Myriad Genetics Full time

    OverviewThe Lab Tech I is responsible for conducting laboratory processes that support specimen processing and testing. This position works with department management and quality team members to ensure that laboratory activities are defined, documented, and completed to support inspection readiness and that compliance is maintained through procedures,...


  • Salt Lake, Utah, United States Thatcher Company, Inc. Full time

    Job DetailsJob Location Thatcher Company, Inc. - Salt Lake City, UT Position Type Internship Salary Range $20.00 - $20.00 Hourly Job Shift Day Job Responsibilities:The Laboratory Technician position is a paid internship position which reports to the Technical Services Laboratory. This position is responsible for performing routine analytical chemistry...

  • Laboratory Technician

    4 weeks ago


    Lake Jackson, Texas, United States Kelly Services, Inc. Full time

    Job SummaryKelly Services is actively recruiting for a skilled Laboratory Technician to join our team for a Long Term Contract opportunity in Lake Jackson, TX.Key ResponsibilitiesOperate and maintain process analyzers, including OCS 19 and OCS-20 Film Analyzers, Gottfert DMelt equipment, and PS 25 C black speck analyzer.Primary contact for receiving samples...