Senior Technical Support Engineer

6 days ago

Canonsburg, United States ANSYS Full time
Requisition #: 15274

Our Mission: Powering Innovation That Drives Human Advancement

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.

Innovate With Ansys, Power Your Career.

Summary / Role Purpose

Join the Ansys Customer Excellence team to assist our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys' business. You will use advanced-level engineering knowledge along with Ansys AI-based platforms to make our customers successful. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your pervasive simulation knowledge, experience, and your impact on the success of our customers and Ansys.

This position is not eligible for immigration sponsorship.

Key Duties and Responsibilities
  • Deploy and exploit all available resources, including Ansys AI-based platforms to complement your engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys Fluids Products.
  • Ensure high Customer Satisfaction and Customer Success that enable customers' usage/deployment/adoption of Ansys software
  • Develop and strengthen long-term relationships with customers.
  • Share your extensive knowledge and experience by creating & updating content to ensure the most relevant help and information is available for customers and internal colleagues.
  • Lead and initiate team projects (e.g. content creation, process deployment, etc.).
  • Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements.
  • Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections.
  • Be enthusiastic about learning and promoting how an LLM and other AI-based technologies can assist engineers' abilities to help Ansys customers.
  • Develop subject matter expertise and specialization on Ansys simulation products and applications
  • Learn and gain expertise in new technical areas as and when required for the team & personal development
  • On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing.
  • Participate in other strategic team and company initiatives, as needed
Minimum Education/Certification Requirements and Experience
  • Required education and degree type: BS or MS or PhD in Mechanical/Chemical/Aerospace or related field
  • Required minimum years of professional experience in an engineering software environment: BS+5, MS+3, or PhD+0
  • Demonstrated use of Ansys Fluids software or knowledge of other commercial CAE software packages
  • Expert-level knowledge of Fluid dynamics, Heat transfer, Numerical Methods and Thermodynamics
  • Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
  • Engaging personality, engineering curiosity and willingness for continuous learning
  • Strong organizational and time management skills, possesses a sense of urgency
  • Ability to work independently, as well as with others in a diverse team environment
  • Projects a professional image and demonstrates business acumen, driven to succeed
  • Qualified to handle ITAR/Export Controlled models
Preferred Qualifications and Skills
  • Preferred education and years of professional experience in an engineering software environment: BS+8, MS+6, or PhD+3
  • 5 years of experience in customer-facing roles associated with using engineering simulation software, where the ability to identify customer requirements, effectively communicate solutions, and deliver results have been demonstrated
  • Experience in using Ansys tools, like Ansys Workbench, Ansys Fluent, Ansys CFX, and Ansys Space claim is preferred.
  • Ability to travel domestically up to 10% of the time
At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement.

Our Commitments:
  • Amaze with innovative products and solutions
  • Make our customers incredibly successful
  • Act with integrity
  • Ensure employees thrive and shareholders prosper
Our Values:
  • Adaptability: Be open, welcome what's next
  • Courage: Be courageous, move forward passionately
  • Generosity: Be generous, share, listen, serve
  • Authenticity: Be you, make us stronger
Our Actions:
  • We commit to audacious goals
  • We work seamlessly as a team
  • We demonstrate mastery
  • We deliver outstanding results


INCLUSION IS AT OUR CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, it's about the learning, the discovery, and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

CREATING A PLACE WE'RE PROUD TO BE
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek's Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).

For more information, please visit us at www.ansys.com

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

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