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Community Support Navigator

4 months ago

St Paul, United States Hallie Q. Brown Full time
Who We Are

Founded in 1929, Hallie Q. Brown Community Center, Inc. is an African American, nonprofit social services agency committed to serving the needs of community members of all ages, abilities, races, cultures and economic levels in the Summit-University neighborhood and greater Twin Cities area. Our mission is to improve the quality of life in our community by providing access to critical human services, fostering and promoting African American heritage, personal growth, self-sufficiency and self-determination; and developing community leadership.

Why You’ll Love Working Here

Over the years, Hallie Q. Brown Community Center, Inc. has evolved from an independent human services provider to a multi-service center, and is the administrative body of the Martin Luther King Service Center, which houses our partners offering specialized services and programs., including Project Cheer, Prepare + Prosper, the St. Paul Branch of the NAACP, the African American Leadership Council, and the nationally-recognized Penumbra Theatre Company. We are committed to building partnerships and providing services designed to reflect the needs and character of the Summit-University community. Hallie Q. Brown Community Center is a great place to work and offers a competitive salary and benefits, and a supportive work environment designed to support employee growth while meeting the needs of the community.

Wages & Benefits

$25.00 - $28.85 per hour; company-paid medical, dental, vision, life insurance, AD&D, and short-term and long-term disability; health savings account; company-sponsored retirement plan with automatic enrollment, a 10% employer contribution after 1 year of service, immediate vesting, and 100% employer matching on the first 5% of employee contributions and paid parental leave for eligible employees.

Schedule

This position is in-person and located in an office building that is accessible and smoke free. This position works during normal business hours and may include occasional evening and/or weekend hours.

A Typical Day in the Life…

A typical day as Hallie Q. Brown’s Community Support Navigator provides an opportunity to work closely with other HQB staff to bridge connections to community resources and leverage the strengths and expertise of our program participants. Responsibilities will include the following:

  • Providing a safe, welcoming environment for all clients and visitors.
  • Connecting with current HQB clients regarding resource needs.
  • Conducting intakes, including gathering physical and social information to determine the clients’ needs.
  • Determining client eligibility for government programs.
  • Developing individual service and support plans and monitoring outcomes.
  • Coordinating care for clients, including advocating with external providers.
  • Conducting periodic follow-up on clients who have exited case management.
  • Responding to crisis situations in a professional manner and providing follow-up with clients as needed.
  • Maintaining a broad list of providers and community resources available to clients.
  • Building and maintaining collaborative relationships with a range of providers.
  • Promoting and representing HQB at external events as requested.
  • Assisting other employees and departments as needed.
  • Actively and positively contributing to HQB’s mission and work environment.
Who You Are
  • You hold a bachelor’s or master’s degree in social work or a closely related field, or you have demonstrably equivalent knowledge gained through alternative courses of study and life experience.
  • You have a minimum of three years of professional experience working with diverse populations that face barriers to success.
  • You have previous experience completing intakes, assessments, creating goal plans, and tracking outcomes.
  • You have previous experience helping others navigate complex systems.
  • You have a demonstrated interest in the human services nonprofit sector; experience working in a nonprofit setting is preferred.
  • Previous knowledge of the Rondo area is desired.
  • You have the ability to foster an inclusive, safe, and productive environment.
  • You demonstrate an understanding of general, public, and federal assistance programs and other community resources.
  • You have excellent verbal and written communication skills, especially for client advocacy.
  • You have a demonstrated ability to efficiently organize, coordinate, track, and complete multiple tasks and adjust to changing priorities.
  • You have the ability to exhibit appropriate care and concern for clients within the context of a professional relationship.
  • You demonstrate a high level of personal integrity with the ability to maintain confidentiality.
  • You demonstrate a willingness to learn a variety of tasks, a serious work ethic, and a desire to work in a team-orientated environment.
  • You have the ability to work independently, establish priorities, and meet deadlines.
  • You demonstrate an understanding of the importance of customer service and being professional.
  • You have knowledge of and previous experience working with diverse groups of people of lower socioeconomic conditions.
  • You are skilled in conflict management.
  • You are competent in MS Office: Word, Access, Publisher, Outlook, Excel, and PowerPoint.
  • You have a valid driver’s license, access to reliable transportation, and the ability to meet Hallie Q. Brown’s driving record requirements. Please note that if the license was not issued in the state of Minnesota, you have 60 days after becoming a Minnesota resident in which to apply for your Minnesota driver's license or permit (not applicable for new hires living out of state).


Diversity and open expression are fundamental to the work of Hallie Q. Brown Community Center. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran’s status.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the recruiting process. If you apply for this position, you may see references to MACC in some online materials. You may also be contacted by a MACC employee to conduct or schedule an interview.

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