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Application Support Analyst

2 months ago

Lake Mary, United States Genesis10 Full time
Genesis10 is seeking an Application Support Analyst for a 12 month contract position with a corporate investment banking company located in Lake Mary, FL. This is a hybrid position but will mostly be onsite.

Required Skills/Experience:
  • Strong technical troubleshooting skills
    • The ability to identify and resolve technical issues related to digital applications is crucial in this role. This includes diagnosing problems, analyzing logs, and finding solutions.
  • Knowledge of programming languages
    • Familiarity with programming languages like Java, Python, or JavaScript can be beneficial in understanding and debugging application code.
  • Excellent communication skills
    • Effective communication is essential when interacting with users, developers, and other stakeholders to understand and address their concerns or issues.

Preferred Skills/Experience:
  • A good understanding of blockchain technology, digital assets, and related concepts is essential. This includes knowledge of blockchain protocols, smart contracts, digital wallets, and transaction processing.
  • Experience with client support:
    • Prior experience in a client support role can be advantageous as it demonstrates the ability to handle user inquiries, provide assistance, and maintain a positive customer experience.
  • Understanding of ITIL framework
    • Knowledge of ITIL (Information Technology Infrastructure Library) practices and processes can help in managing incidents, problems, and changes related to digital applications.
  • Familiarity with Agile methodologies:
    • Experience working in an Agile development environment can be beneficial as it involves collaboration, adaptability, and quick response to changing requirements.

Required Software/Technology:
  • Ticketing systems:
    • Proficiency in using ticketing systems like JIRA, ServiceNow to track and manage user requests and issues.
  • Monitoring tools:
    • Knowledge of monitoring tools such as Prometheus, App Dynamics, or Splunk to proactively monitor application performance and identify potential issues.
  • Database management:
    • Understanding of database management systems like Oracle, or PLSQL to troubleshoot database-related problems

Preferred Software/Technology:
  • Version control systems:
    • Familiarity with version control systems like Git to manage code repositories and track changes.
  • Automation tools:
    • Experience with automation tools such as Ansible to automate deployment and configuration processes and Familiarity with Terraform for infrastructure provisioning and management, especially in cloud environments.
  • Cloud platforms:
    • Knowledge of cloud platforms like Azure or Google Cloud can be advantageous as many applications are hosted on these platforms.
  • Linux operating system:
    • Proficiency in Linux operating systems/shell scripting.

Qualifications:
  • Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, apply today

Genesis10
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states/municipalities)
  • Commuter Benefits (Dallas, NYC, SF)
  • Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.