IT Support Specialist

4 weeks ago

Clyde Hill, United States Osborn Consulting Full time

Company Overview Osborn Consulting is an employee-owned consulting firm providing civil engineering, landscape architecture, and urban design on public projects across Washington state. We have grown strategically over the last 20 years from a firm of one to a team of more than 100 motivated, hard-working, and creative individuals. Position Summary The IT Support Specialist will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing daily technical support to our employees. This position supports the Director of Technology and IT Manager and requires a hands-on approach to managing hardware, software, and network issues. The IT Support Specialist will be based in our Bellevue, WA office and will work closely with all departments to provide timely and effective IT support. This position requires some occasional travel to our Seattle, Bellingham, and Spokane offices (5-10%). Responsibilities Technical Support and Troubleshooting: Provide first-line technical support to end-users for hardware, software, and network issues. Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals. Assist in the installation, configuration, and maintenance of IT equipment and software applications. User Assistance and Training: Respond to and address help desk requests in a timely manner, documenting issues and resolutions in the ticketing system. Provide user training on IT systems, software applications, and best practices. Develop and update user manuals and technical documentation. Own IT-related needs for new employees, including setting up workstations, leading an 'Intro to IT' meeting, and coordinating the shipment of equipment for remote employees. Coordinate the return shipping of equipment for terminated employees. Troubleshoot Polycom conferencing equipment for all offices. System and Network Maintenance: Assist in the monitoring and maintenance of computer systems and networks to ensure optimal performance. Assist in the management and troubleshooting of network infrastructure, including routers, switches, and firewalls. Collaboration and Communication: Work closely with the IT Manager and Director of Technology on various projects and initiatives. Collaborate with other departments to understand and address their IT needs. Communicate effectively with team members and end-users. Provide a quick turnaround for all help desk requests. Security and Compliance: Assist in implementing and enforcing IT security policies and procedures. Assist with conducting regular security checks and log reviews, reporting any vulnerabilities or breaches. Ensure compliance with relevant regulations and standards. Qualifications Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Proficiency in Windows 10/11, Microsoft 365, and common IT applications. Strong understanding of computer hardware, software, and network systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team. A+ certification preferred Skills & Abilities Technical Proficiency: Strong technical knowledge and the ability to troubleshoot and resolve IT issues efficiently. Customer Service: Ability to provide excellent customer service and support to end-users. Communication: Effective communication skills to explain technical concepts to non-technical users. Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Team Collaboration: Ability to work collaboratively with IT team members and

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