Sleep Lab Scheduler
3 days ago
Description A Brief Overview The Scheduler works in a call center environment, where most of the work is done by phone and computer with Patient Access. The expectations of the is to assist Patient Access in an accurate and timely manner with all of their scheduling and call needs, as well as to identify additional services that the Patient Access may need above and beyond what they may have requested. The Scheduler typically receive (inbound) and/or make (outbound) 75 - 100 calls per day, and are expected to appropriately book 90% or more of the calls they handle for services. The Scheduler is responsible for scheduling for the multiple sleep lab locations which constitute their Pod, throughout their shift. They must remain current with knowledge and skill to support the health system, providers, and department protocols and have the ability to use a myriad of systems that are essential to accurate scheduling. The Scheduler must be intuitive to the caller's needs regarding appointments requests as well as other needs such as directions, site navigation, preparatory instructions and other key information. The role of Scheduler is complex and requires critical thinking, problem solving, active listening, and heightened professionalism to appropriately resolve each call and while creating a relationship to support return calls for future services and needs. What You Will Do Integral member of the UH Sleep Center Patient Access Services Team serving as an ambassador (diplomat) for the UH enterprise, promoting services and expediting appointment, support and other needs on behalf of the patient /family and provider. Acts in coordination with the patient care team, by providing real time service support and seamless delivery of the world's best appointment booking experience as the main focus of each call handled Using required knowledge and leveraging exceptional listening, communication, anticipatory, process and solution skills the Schedulers are dedicated to providing an unsurpassed first impression for our patients, Patient Access and physicians. Manage complex appointment scheduling events linking primary care, consults and ancillary services. The outcomes of their expertise and ability to deliver single call solution for each interaction will demonstrate seamless access and communication, resulting in satisfied Patient Access Influence the patient's impression and experience through every step of the patient's encounter, beginning with the scheduling services, verifying patient, insurance, demographic and registration information. The greatest value that the Scheduler brings to the patient is to provide efficient, effective service in warm and friendly manner. Responsible for collecting timely, complete and accurate data to ensure patient safety, appropriateness of the service and provider as well as to ensure that expected reimbursement is collected for services rendered. Ensure that every patient/family who calls for an appointment, obtains an appointment in a timely and accurate manner with the highest form of Patient Access and personalized service and support ethic by engaging with all callers in a professional and personable manner, as a representative of University Hospitals Health System * Leverages internal and external solutions to effectively manage patient requests including identification of the right provider, service and logistics * Demonstrates Knowledge about University Hospitals Health System services by region, in order to offer patients services in locations most convenient to them * Offers every caller the opportunity to schedule additional appointments, or to obtain additional service, every time * Schedules patients for services and obtains physician orders, pre-registration, secure benefits and authorization Reviews electronic medical records and calls patients who needs sleep study appointments Creates a sense of
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Sleep Lab Scheduler
3 days ago
Cleveland, United States University Hospitals Full timeDescriptionA Brief Overview The Scheduler works in a call center environment, where most of the work is done by phone and computer with Patient Access. The expectations of the is to assist Patient Access in an accurate and timely manner with all of their scheduling and call needs, as well as to identify additional services that the Patient Access may need...
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Polysomnography Tech Unregistered PRN
2 weeks ago
Cleveland, United States Metro Health Full timeLocation: METROHEALTH MEDICAL CENTER Biweekly Hours: 20.00 Shift: 8:30 pm - 6:30am The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help...
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Polysomnography Tech Unregistered PRN
3 days ago
Cleveland, United States The MetroHealth System Full timeLocation: METROHEALTH MEDICAL CENTER Biweekly Hours: 20.00 Shift: 8:30 pm - 6:30am The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and...
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Sleep Medicine Center Director
1 month ago
Cleveland, United States Cleveland Clinic Foundation Full timeThe Cleveland Clinic Neurological Institute seeks a director for its Sleep Medicine Center. The ideal candidate is a mid-career physician with clinical expertise in sleep medicine, demonstrated scholarship in clinically based or translational research, and managerial experience leading a professional group. The ideal candidate is committed to innovation to...
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Sleep Medicine Center Director
1 month ago
Cleveland, United States Cleveland Clinic Foundation Full timeThe Cleveland Clinic Neurological Institute seeks a director for its Sleep Medicine Center. The ideal candidate is a mid-career physician with clinical expertise in sleep medicine, demonstrated scholarship in clinically based or translational research, and managerial experience leading a professional group. The ideal candidate is committed to innovation to...
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Sleep Medicine Center Director
2 days ago
Cleveland, United States Cleveland Clinic Full timeThe Cleveland Clinic Neurological Institute seeks a director for its Sleep Medicine Center. The ideal candidate is a mid-career physician with clinical expertise in sleep medicine, demonstrated scholarship in clinically based or translational research, and managerial experience leading a professional group. The ideal candidate is committed to innovation to...
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Sleep Medicine Center Director
1 month ago
Cleveland, United States Cleveland Clinic Full timeSleep Medicine Center Director The Cleveland Clinic Neurological Institute seeks a director for its Sleep Medicine Center. The ideal candidate is a mid-career physician with clinical expertise in sleep medicine, demonstrated scholarship in clinically based or translational research, and managerial experience leading a professional group. The ideal candidate...
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Sleep Intake Coordinator
2 weeks ago
Cleveland, Ohio, United States Medical Service Company Full timeSleep Intake Specialist Job DescriptionMedical Service Company, a family-owned and operated durable medical equipment and respiratory provider, is seeking a highly skilled Sleep Intake Specialist to join our team. As a Sleep Intake Specialist, you will be responsible for processing new PAP equipment and supply orders, ensuring timely and accurate processing...
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Sleep Intake Specialist
2 weeks ago
Cleveland, Ohio, United States Medical Service Company Full timeJob Title: Sleep Intake SpecialistWe are seeking a highly organized and detail-oriented Sleep Intake Specialist to join our team at Medical Service Company. As a key member of our respiratory department, you will be responsible for processing new PAP equipment and supply orders, ensuring timely and accurate processing of PAP orders, and communicating with...
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Sleep Intake Coordinator
1 month ago
Cleveland, Ohio, United States Medical Service Company Full timeAbout Medical Service CompanyMedical Service Company is a family-owned and operated durable medical equipment and respiratory provider with a rich history of over 70 years. We take pride in being a top workplace, recognized as a 13-Time recipient of the prestigious NorthCoast 99 Award and a two-time recipient of the National HME Excellence Award for Best...
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Sleep Contact Center Representative
4 weeks ago
Cleveland, Ohio, United States Medical Service Company Full timeAbout Medical Service CompanyMedical Service Company is a family-owned and operated durable medical equipment and respiratory provider with over 70 years of experience in the industry.Job SummaryWe are seeking a highly skilled and customer-focused Sleep Contact Center Specialist to join our team. As a Sleep Contact Center Specialist, you will be responsible...
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Sleep Intake Coordinator
3 weeks ago
Cleveland, Ohio, United States Medical Service Company Full timeJob Title: Sleep Intake SpecialistMedical Service Company is a family-owned and operated durable medical equipment and respiratory provider with over 70 years of experience. We are proud to be a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work and a two-time recipient of the National HME Excellence Award for Best Home...
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Sleep Intake Specialist
1 month ago
Cleveland, United States Medical Service Company Full timeMEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment andrespiratory provider that's been in business for 70+ years!MSC is an 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2024!MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company...
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Customer Service Specialist
1 month ago
Cleveland, Ohio, United States Medical Service Company Full timeAbout Medical Service CompanyMedical Service Company is a family-owned and operated durable medical equipment and respiratory provider with over 70 years of experience in the industry.Job SummaryWe are seeking a highly skilled and customer-focused Sleep Contact Center Specialist to join our team. As a Sleep Contact Center Specialist, you will be responsible...
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Sleep Intake Specialist
3 weeks ago
Cleveland, Ohio, United States Medical Service Company Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Sleep Intake Specialist to join our team at Medical Service Company. As a key member of our respiratory department, you will be responsible for processing new PAP equipment and supply orders, ensuring timely and accurate processing of PAP orders, and communicating with patients regarding...
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Sleep Intake Specialist
1 month ago
Cleveland, United States Medical Service Company Full timeMEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment andrespiratory provider that's been in business for 70+ years!MSC is an 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2024!MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company...
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Sleep Intake Specialist
1 month ago
Cleveland, United States Medical Service Company Full timeMEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years! MSC is an 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2024! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment...
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Sleep Contact Center, CSR
2 months ago
Cleveland, United States Medical Service Company Full timeMEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years! MSC is an 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment...
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Sleep Intake Specialist
3 weeks ago
Cleveland, Ohio, United States Medical Service Company Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Sleep Intake Specialist to join our team at Medical Service Company. As a key member of our respiratory department, you will be responsible for processing new PAP equipment and supply orders, ensuring timely and accurate processing of PAP orders, and communicating with patients regarding...
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Sleep Intake Specialist
4 weeks ago
Cleveland, Ohio, United States Medical Service Company Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Sleep Intake Specialist to join our team at Medical Service Company. As a key member of our respiratory team, you will be responsible for processing new PAP equipment and supply orders, ensuring timely and accurate processing of PAP orders, and communicating with patients regarding order...