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Lead IT Technician

3 months ago

San Diego, United States Belmont Park Full time
Description

The Belmont Park Lead IT Tech will oversee the technical aspects of our IT infrastructure, providing leadership and guidance to the IT team. This role requires a strong technical background, excellent problem-solving skills, and the ability to manage and mentor junior IT staff.

What will you do:

Team Leadership:
  • Provide guidance and support to a team of IT technicians, fostering a collaborative and productive work environment.
  • Coordinate and manage the work schedules of IT staff to ensure adequate coverage and timely completion of tasks.
  • Assist and guide fellow IT team members in effectively resolving tickets.
  • Assist in the training and professional development of IT technicians, promoting continuous learning and skill enhancement.
System Administration and Support:
  • Conduct daily status checks on servers, firewalls, and switches to ensure optimal performance. Report any issues to Managers, Supervisors, or appropriate support groups for resolution.
  • Assist in the administration and maintenance of our Windows environment, ensuring system stability and security.
  • Supervise the administration of phone switch and voicemail systems, ensuring effective communication channels within the company.
Technical Support and Troubleshooting:
  • Diagnose and repair computer, telephone, and POS hardware issues, minimizing downtime and ensuring operational continuity.
  • Oversee the installation of hardware and software on networked and standalone PCs, maintaining up-to-date systems and configurations.
  • Ensure prompt and courteous handling of all incoming phone calls and technical inquiries by the IT team.
Documentation and Reporting:
  • Maintain accurate documentation, tracking, and monitoring of all IT requests and trouble call tags, ensuring timely resolution and effective communication.
  • Compile and present regular reports on IT operations, system performance, and team activities to senior management.
Compliance and Best Practices:
  • Ensure strict adherence to department and company standard operating procedures and policies, promoting consistency and compliance across IT operations.
  • Identify opportunities for process improvements and contribute to the development and implementation of enhanced IT procedures.
Requirements

What are the requirements:
  • Frequently standing, talking, walking, grasping, using hearing acuity, seeing near, using depth perception, stooping, doing repetitive motions, bending, speaking clearly and hearing conversation
  • Occasionally climbing, balancing, kneeling, crouching, crawling, reaching, using finger movement, seeing far.
  • Lifting and carrying should not exceed 40 pounds, pushing and pulling should not exceed 40 pounds.
  • All lifting, carrying, pushing, or pulling of weight requires assistance from a co-worker or mechanical device.
What qualifications are needed:
  • 1.5-2 years of prior IT experience required.
  • Demonstrated experience with network switches, access points, and various types of AV equipment.
  • Previous IT experience in an amusement or hospitality environment preferred.
  • Must be detail oriented, highly motivated, and a self-starter.
  • Possess excellent organizational skills and be able to work with little supervision.
  • Ability to write clearly and concisely.
  • Ability to follow safety practices and be safety conscious