Patron Services Representative

2 weeks ago

Louisville, United States Kentucky Opera Full time

PATRON SERVICES REPRESENTATIVE

PART-TIME, HOURLY, NON-EXEMPT

PAY: $16.50/HOUR

ABOUT KENTUCKY OPERA

As the Commonwealth's official opera company, Kentucky Opera sparks discovery, joy, and connection through the art form of opera. Kentucky Opera and our community thrives when our theatre and programs reflect the shared humanity of the performing arts. We believe that the performing arts have a significant role to play in promoting a more empathetic, compassionate, and just community. We are at our best when our leadership and staff, our partnerships, our programs, and the work we present on our stage reflect the world around us and the individuals who walk through our doors. Core to this belief is a commitment to promoting varied perspectives that reflect, celebrate, and serve the diversity of the Commonwealth of Kentucky through opera. We leverage this transformative power of the arts to fully realize our commitment to be the opera theatre for and of the people.

ABOUT THIS POSITION

The Patron Services Representative position is a part-time role reporting to the Patron Operations Manager. The Patron Services Representative plays an essential role in delivering excellent service to patrons and assisting with promoting Kentucky Opera and its performances and programs. S/he/They establishes quality relationships with patrons by processing ticket orders, interfacing with students, parents, and educators, and preparing donor receipts. They also build and maintain relationships with groups to generate revenue, and support other marketing efforts as needed. The Patron Services Representative also plays an important role in welcoming patrons to events and performances, enhancing their experience at the Opera Center or theatre on evenings and weekends, which vary in frequency required.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Answers inbound calls to the Opera Center, processing ticket sales, group tickets, subscriptions, ticket exchanges, phone donations, and answering general patron inquiries
  • Processes patron donation receipts
  • Supports group sales efforts by researching and building relationships with new group prospects, and maintaining relationships with current groups
  • Enrolls students in youth and family programs; works with educators to secure and schedule programs in schools and community centers
  • Staffs the Patron Services Center, Box Office, or other patron-facing stations to greet and assist patrons at events and performances
  • Coordinates database patron account hygiene and updates
  • Serves as the daily point person for monitoring the website ticket path
  • Fulfills general administrative support functions, as necessary
REQUIRED QUALIFICATIONS & SKILLS
  • High school diploma or equivalent
  • Ability to work onsite in downtown Louisville Tues, Weds, and Thurs from 10am-4pm, plus occasional nights and weekends for events and performances in various venues; exact weekly schedule may vary
  • Active commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA)
  • Demonstrated understanding of best customer services practices
  • Excellent, enthusiastic communication skills (written and verbal)
  • Technologically savvy with computers, applications, databases, tablets and smartphones
  • Systematic, organized, with keen attention to detail
  • Adept at handling confidential information with excellent judgement and discretion
  • Positive, friendly attitude with a great sense of humor and ability to deal sensitively with a broad range of personality types
  • Sound judgement and ability to work as part of a team
  • Flexible, creative, self-motivated, and willing to work extended hours on occasion
PREFERRED QUALIFICATIONS & SKILLS
  • Appreciation and interest for the performing arts, music, and theatre strongly preferred
  • Some experience in a service industry or customer service preferred
  • Experience with customer resource management a plus; Tessitura preferred
  • Strong logic and tactical planning skills
  • Confident problem solver who asks great questions and seeks to contribute to the greater picture

Not sure you meet 100% of our qualifications? Research shows that most men apply for jobs when they fulfill an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend only to apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply.

Application review begins immediately; applications will be accepted until position is filled. Kentucky Opera cultivates a work environment that encourages fairness and respect among all employees. We are committed to maintaining a work atmosphere in which people of varied and diverse backgrounds may grow and learn from each other, both personally and professionally. We are an equal opportunity employer. We encourage people of all races, religions, gender identities and expressions, ethnicities, ages, physical ability levels, sexual orientations, marital statuses, or veteran statuses to apply. Opportunity is provided to candidates based on experience, qualifications, and the requirements of the position.

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