IT Support Technician

2 months ago

Lenexa, United States InfuSystem Full time

InfuSystem is a growing healthcare company that provides infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other sites of care from five locations serving all 50 states and Canada. We deliver improved patient outcomes and high patient satisfaction.

As a leader in our field, our mission is to provide quality infusion services to patientsand medical practices, including a 24-hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of ourpatients and the communities we serve. Service is always our highest priority.

SUMMARY:The ideal candidate will possess exceptional technical and end-user support skills; including communication, documentation, and problem-solving. As an IT Support Technician, you will assist in providing first-tier hardware and software support to 300+ local and remote employees. Responsibilities will also include minimal server, AD, and email administration, as well as issue resolution coordination and communication with third-party vendors. Eligible candidates must also demonstrate a desire to learn and support in-house and third-party business systems.

IN THIS ROLE, THE IDEAL CANDIDATE WILL:

  • Communicate professionally, courteously, and effectively with employees, vendors and customers
  • Demonstrate an innate desire to learn about surrounding technology and related business processes
  • Work within normal business hours Monday through Friday and occasional off-hours for on-call support and special projects
  • Adhere to applicable IT procedures and policies, supporting compliance in publicly traded healthcare
  • Multi-task and prioritize a dynamically changing workload prioritizing security and business risks
  • Demonstrate excellent organizational skills and adherence to documentation and compliance requirements
  • Provide primary support for remote and local PC hardware, software, peripherals, accounts, VoIP phones and basic connectivity issues
  • Manage large fleet of iPad devices and related mobile accounts through AT&T and Verizon
  • Utilize the company’s ITSM platform to record relevant support information, prioritize tasks, escalate issues (when necessary), and document resolution in a timely fashion
  • Communicate with and train end-users to utilize common technologies within the infrastructure
  • Utilize troubleshooting and technical skills, remote-support software, and industry-standard diagnostic tools to identify and resolve problems
  • Utilize and contribute to IT knowledge base and help maintain established policies, procedures, and workflows
  • Coordinate and execute local and remote workstation deployments
  • Complete periodically assigned projects, such as hardware refreshes
  • Perform most assignments with minimal supervision
  • Participate in on-going company-sponsored training
  • Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:
  • IT related bachelor’s degree and 4+ years’ experience; or associate degree, technical certifications, and/or equivalent experience.
  • Familiar with Windows 10 and typical Active Directory structure and administration
  • Experience supporting Apple iPads and MDM management; Maas360 knowledge preferred
  • Citrix and thin client background preferred
  • Experience with Office 365 and Office Products
  • Familiarity with ITIL and ITSM best practices
  • Self-sufficient and able to complete complex tasks with minimal supervision
  • Experience imaging laptops and desktops
  • Able to participate in shared 24x7 on call rotation
  • Familiar with HIPAA and SOX compliance
PERSONAL AND PROFESSIONAL ATTRIBUTES:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:
  • Strong work ethic
  • Sound judgment
  • Proven written and verbal communication skills
  • Natural curiosity to pursue issues and increase expertise
  • Pursue and design innovative analytical performance metrics
  • The courage to promote and defend ideas and analyses
  • Passionate about InfuSystem and serving customers and patients
  • Strives to make an impact on improving our business processes and results
  • Exemplary honesty and integrity
  • Ability to collaborate effectively and work selflessly as part of a team
PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, stand, use hands to finger, handle, or feel, reach with hands and arms and talk and hear/listen. The employee is occasionally required to walk, climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Open floor plan along with smaller spaces such as offices, supply rooms and closets, with low to moderate noise levels. May be required to work in confined spaces or elevated areas. May encounter variations in room temperatures.
  • Health plan options that include an employer contribution
  • Health Savings Account (HSA)
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • Dental and Vision premiums covered by InfuSystem
  • 401(k) with a specified Company Match
  • Life Insurance, STD & LTD
  • Employee Stock Purchase Program
  • Tuition Assistance
  • Generous Paid Time Off plan
  • Paid Parental Leave
  • Employee Assistance Program
  • Competitive Pay
  • Direct Deposit
  • Employee Referral Bonus

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