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Veterinary Assistant/Tech
2 months ago
Location: Duluth, GA- Hybrid (3 days / week - remote)
Pay rate: $25.00/hr, paid weekly
Hours: Monday - Friday, 9am-6pm EST
**1st week of employment will need to be in the office.
Summary
- Addresses and responds to all product inquiries, complaints, and suspected adverse events in a timely and appropriate manner and in compliance with US regulations (FDA, USDA, EPA), relevant GMPs, BIVI policies and procedures for the capture, maintenance and reporting of adverse events and product quality complaints.
- Receive all product inquiries, complaints, and suspected adverse events that may arise by usage of or experience with BIVI products.
- Communication may be received from (but are not limited to) veterinarians, veterinary technicians and other veterinary support staff, consumers (pet owners), BIVI sales personnel, distributor sales representatives, or other BIVI personnel.
- The major form of communication is via telephone but may include email and hand delivered mail.
Responsibilities:
- Provide information and support as requested in the following areas: proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.
- Maintain a high level of technical and clinical expertise related to BIVI products.
- Constantly upgrade technical expertise by reading journals and attending scientific seminars.
- Document all communications within the BIVI Validated Database (PVWorks) in accordance with BIVI SOPs and all compliance/GMP requirements, and assess and implement appropriate responses and procedures.
- Ensure timely and accurate communication and adherence to all BIVI SOPs, including escalating calls to Technical Services Veterinarians as needed.
- Constantly upgrade technical expertise by reading journals and attending scientific seminars.
- Support external and internal sales representatives as needed by providing technical support, answering client inquiries and attending and working at veterinary conferences.
- This position requires someone with a strong customer service background and a commitment to excellence.
- Must understand the balance of providing excellent customer service in a regulatory compliance environment
- Must possess a strong understanding of basic veterinary practice issues and procedures.
- Attention to detail, quality focused and strong technical and problem solving skills.
- Excellent computer skills required (Microsoft Office Suite).
- Excellent oral and written communication skills and an ability to operate effectively in a team environment.
- Must have excellent organization and time management skills.
- Ability to work independently, under pressure, demonstrating initiative and flexibility.
- Animal Health or related industry and/or regulatory experience a plus
- Associate Degree or higher (Life Sciences/Veterinary Technician) AND a minimum of 3 years experience working in a veterinary clinic (veterinary assistant and/or technician) are firm requirements
Benefits (employee contribution):
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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