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Implementation Manager

4 months ago

Norfolk, United States EMW Full time

Deadline Date: Friday 14 June 2024

Requirement: Implementation Manager (PMG)

Location: Norfolk, VA, US

Full Time On-Site: Yes (See Specific Working Conditions)

Time On-Site: 100%

Total Scope of the request (hours): 418

Required Start Date: 22 July 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

Duties and Role:

The organization is looking for an implementation manager with the following duties:

  • Oversee the M365 migration project, ensuring adherence to timelines, budgets, and quality standards.
  • User Transition Management: Manage the distribution of hardware and software, facilitate account setups, and ensure a seamless transition for users to the new cloud environment.
  • Training and Support Coordination: Organize comprehensive training programs for users, collaborating with trainers and IT support teams to address user needs effectively.
  • Stakeholder Communication: Maintain open lines of communication with all business units, providing regular updates and addressing any concerns promptly.
  • Reporting and KPI Management: Develop and maintain detailed project reports, track key performance indicators (KPIs) to assess project progress, identify areas for improvement, and ensure project objectives are met.
  • Feedback Analysis: Implement mechanisms for collecting and analyzing user feedback to enhance the migration process and user experience.
  • On-Site and Travel Requirements: Be available on-site for the majority of the implementation phase (95%) and willing to travel as necessary to support project objectives.

Specific Working Conditions:

  • 95% On-site in Norfolk, Virginia
  • 5% travel to NATO Locations in Europe (mainly Braine-L'Alleud (BE), Mons (BE) or The Hague (NL))
  • The project team is distributed between different NATO locations and most meetings take place virtually.
  • Work on NR/NU level can be executed remotely
  • Work on NS will have to be executed at an NCI Agency locations (Norfolk, Virginia)
  • 5% travel to NATO locations in Europe is expected

Requirements

Skill, Knowledge & Experience:

  • The candidate must have a currently active NATO SECRET security clearance
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Extensive experience in managing IT migration projects, preferably in military or structured environments. (5 years)
  • Proficient in Microsoft 365 and cloud computing technologies. (3 years)
  • Strong project management skills, including experience with reporting and KPI analysis.
  • Excellent communication and interpersonal abilities.
  • Preferable: Certifications in Project Management (PMP), Microsoft 365, or related fields.
  • Experience in conducting/supporting user training and providing technical support.
  • A thorough knowledge (both verbal and writing) in the English language
  • Primary location is Norfolk, Virginia, the candidate may require to travel to other NATO locations (mainly in Europe).
  • Ability to obtain an RFV to work on-site at an US Military installation

An interview with potential candidates is required prior to a selection.