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Customer Support Analyst

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DeLand, United States TEKsystems Full time

Description: Serves as primary support for conference room and huddle space meeting room projection and LCD monitor display systems, including various models of Polycom video conferencing and teleconferencing equipment. Conducts or coordinates with the appropriate OIT section or contracted vendor for initial installation and configuration of equipment. Responsible for assuring routine maintenance and tracking of equipment to include keeping adequate inventory of replacement bulbs, and keeping up with loaner projectors, mobile display monitors and other related equipment. Responsible for setting up and configuring wePresent wireless presentation devices to approved standards. Assures firmware, startup screens and instructional posters and how to guides are kept up to date, tracks placement, assures IP address are properly reserved and maintains documentation. Provides training on the use of equipment as needed and serves as technical advisor to all areas for the purchase of new audio/video equipment and conference room renovation planning. Work with the Organizational Change Management Multi-Media Team on the development and up-keep of how-to videos concerning the use of the equipment used in Central Office Conference Rooms and Huddle Space meeting areas. Responsible for the computer training facility, assuring all 21 desktop training computers remain in good working order and the OS is up to date and installs or assists offices with the installation of training software for classes. Maintains the scheduling calendar and assists various office training coordinators such as the CADD Support Office, Office of Construction, and the Organizational Development Office in preparation for scheduled computer-based classes. Maintains training facility, audio visual equipment. Assists the Workstation Support Supervisor in the troubleshooting of specialized applications including Enterprise Electronic Document Management System (EEDMS), Primavera, various Engineering applications, Department developed applications and other software. Assists with standard workstation support issues and PC replacements as needed. May be called upon to generates reports from SCCM on various specialized software installs and licensing or to evaluate and conduct research of new proposed software solutions. Performs other duties assigned. Assists in setting up and supporting iPhone and Android phones Performs other duties assigned. Skills: Customer service, Customer support, Windows, microsoft office, Help desk, Troubleshooting, Technical support, Service desk, Technical knowledge, Customer service skills, Desktop troubleshooting, Office 365, hardware troubleshooting, ticketing system, Call center, Help desk support, Active directory, wireless equipment Top Skills Details: Customer service,Customer support,Windows,microsoft office,Help desk,Troubleshooting,Technical support,Service desk,Technical knowledge,Customer service skills,Desktop troubleshooting,Office 365,hardware troubleshooting Additional Skills & Qualifications: Experience: Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment. Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments. Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware. Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment. Ability to plan, organize, manage and track projects. Ability to communicate effectively both verbally and in writing. Ability to communicate effectively both verbally and in writing Ability to read, understand, and comply with the department's policies. Ability to multi-task, appropriately prioritize, work with minimal supervision, and achieve results in a fast-paced environment is required. Familiar with iPhone and Android Smartphones. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.