Customer Support Representative

4 weeks ago

Mesa, United States Precision Aviation Group Full time

Prime Turbines, in Mesa, Arizona is a division of Precision Aviation Group (PAG) who is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With 20 Repair Stations, an over 850,000-square-feet of sales and service facilities in the United States, Canada, Australia, Singapore, and Brazil - PAG's 23 locations and customer-focused business model serve aviation customers through Supply Chain and Inventory Supported Maintenance, Repair and Overhaul (ISMRO) services.

Prime Turbines is a leading turboprop engine repair, maintenance, and overhaul (MRO) company specializing in the Pratt & Whitney Canada PT6A & PT6T, currently has a position open for an experienced Customer Support Representative in the Mesa facility.

Job Summary

  • Customer Support Representative coordinates across multi-functional disciplines within the company to achieve on-time delivery and customer satisfaction while meeting set company financial goals.
  • Manage Repair Station (MRO) and customer requirements in accordance with quotation, schedule, contract obligations, and various terms and conditions.
  • Ensure timely and effective communications internally and externally to fulfill contract obligations meeting quality, cost and on-time delivery expectations.
  • Develop and maintain customer relationships that foster additional growth opportunities as an extension of the aftermarket sales force.
Duties and Responsibilities
  • Functions as primary focal point of contact for assigned customer related inquiries and represents the customer within the facility.
  • Performs customer requirements review of all assigned orders to ensure that the orders are processed and entered per negotiated requirements.
  • Accountable for ensuring orders are received into the ERP system.
  • Coordinates demand scheduling and alignment with Production Management.
  • Works with Sales team to negotiate pricing, delivery, administrative requirements and conditions ensuring compliance with Primes terms and conditions from proposal through shipment.
  • Develops extensive and detailed quotes defining pricing for various turbine engine overhaul and repair actions.
  • Manages customer database and maintains all records for the account.
  • Ensures that the company and customers’ requirements are both being fulfilled as relating to timing, price and satisfaction.
  • Review compliance with all export control regulations.
  • Provides continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers’ needs.
  • Coordinates the internal activities of all departments involved in achieving customer commitments.
  • Evaluates and coordinates product exchange applicability (MRO Exchange programs) with Materials and Purchasing.
Position Criteria
  • Customer oriented, and comfortable with direct customer contact.
  • Ability to manage multiple projects/activities
  • Results driven
  • Knowledge of standard Aerospace MRO processes
  • Process and Detail oriented
  • Excellent communication and interpersonal skills
  • Ability to lead change in a team environment; creative thinker
  • Ability to quickly analyze, identify and implement opportunities and corporate initiatives for improvement that have measurable dollar impact each year
  • Collaborative style and ability to work cross functionally
  • Computer skills including experience with ERP systems and MS Office
Basic Qualifications
  • Minimum 5 years supporting a complex product line or service, with direct customer interface/support/internal sales experience.
Preferred Qualifications
  • Experience in the Aerospace MRO Industry
  • Prior experience working in a professional role in a manufacturing environment
  • Bachelor’s Degree from an accredited institution


We offer competitive pay and wide variety of benefits. Full time associates qualify for health benefits the first of the month following 30 days employment. Options include 4 medical plans, 2 dental plans, vision, base life (company paid), voluntary life, short and long-term disability, flex spending accounts, and telemedicine. Other benefits include vacation and PTO time accrued with each pay cycle, 9 paid holidays, and 401k with company match contributions.

Qualified candidates with strong drive, work ethic and commitment to quality are invited to apply at www.precisionaviationgroup.com using the Careers tab at the bottom of the page.

AA/EOE/M/F/V/D

  • Customer Support Representative

    1 month ago

    Mesa, United States Client Focus Full time

    **Customer Support Representative** Relationship Center Mesa, Arizona Minimum Experience **Mid-level** Compensation **$16-$17.50** The Customer Support Representative (CSRs) is an imperative part of the customers success, and experience at Client Focus. This position is intended to specialize in managing the day to day tasks and needs of customers to 1.)...

  • Customer Support Representative

    7 days ago

    Mesa, United States Client Focus Full time

    **Customer Support Representative** Relationship Center Mesa, Arizona Minimum Experience **Mid-level** Compensation **$16-$17.50** The Customer Support Representative (CSRs) is an imperative part of the customers success, and experience at Client Focus. This position is intended to specialize in managing the day to day tasks and needs of customers to 1.)...

  • Customer Support Representative

    3 days ago

    Mesa, United States Precision Aviation Group Full time

    Prime Turbines, in Mesa, Arizona is a division of Precision Aviation Group (PAG) who is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With 20 Repair Stations, an over 850,000-square-feet of sales and service facilities in the United States, Canada, Australia, Singapore, and Brazil - PAG's 23...

  • Customer Maintenance Support Representative

    4 weeks ago

    Mesa, United States Embraer Full time

    POSITION SUMMARY Acts as the main point of contact for aircraft maintenance for our clients or operators, to handle all operational / technical / administrative problems regarding aircraft during maintenance. JOB RESPONSIBILITIES Responsible, under the direction of the General Manager for proactively resolving customer service issues involving Embraer...

  • Customer Support

    2 weeks ago

    Mesa, United States Abacus Service Corporation Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services. **Responsibilities**: - Handle inbound and...

  • Customer Sales Representative

    1 week ago

    Mesa, United States LMC Phoenix, Inc. Full time

    Job DescriptionJob DescriptionCustomer Sales Representative This is an in-person position, we do not offer remote at this time.We are searching for a person who cares about the quality of products and services they represent, their customers, and their co-workers. As an Entry Level Sales Representative, your main goals will be to retain customers, increase...

  • Customer Sales Representative

    2 weeks ago

    Mesa, United States LMC Phoenix, Inc. Full time

    Job DescriptionJob DescriptionCustomer Sales Representative This is an in-person position, we do not offer remote at this time.We are searching for a person who cares about the quality of products and services they represent, their customers, and their co-workers. As an Entry Level Sales Representative, your main goals will be to retain customers, increase...

  • Customer Sales Representative

    1 week ago

    Mesa, United States LMC Phoenix, Inc. Full time

    Job DescriptionJob DescriptionCustomer Sales Representative This is an in-person position, we do not offer remote at this time.We are searching for a person who cares about the quality of products and services they represent, their customers, and their co-workers. As an Entry Level Sales Representative, your main goals will be to retain customers, increase...

  • Customer Sales Representative

    3 weeks ago

    Mesa, United States LMC Phoenix, Inc. Full time

    Job Description Job Description Customer Sales Representative This is an in-person position, we do not offer remote at this time. We are searching for a person who cares about the quality of products and services they represent, their customers, and their co-workers. As an Entry Level Sales Representative, your main goals will be to retain customers,...

  • Customer Service Representative

    2 weeks ago

    Mesa, United States Cetechs Full time

    Job DescriptionJob DescriptionJob briefWe are looking for a customer-oriented service representative.What does a Customer Service Representative do?A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and...

  • Customer Service Representative

    2 weeks ago

    Mesa, United States Cetechs Full time

    Job DescriptionJob DescriptionJob briefWe are looking for a customer-oriented service representative.What does a Customer Service Representative do?A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and...

  • Customer Service Representative

    2 weeks ago

    Mesa, United States NESCO Inc Full time

    Are you a natural problem-solver with exceptional communication skills? Are you passionate about delivering outstanding customer experiences? We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in beautiful Mesa, Arizona. About Us: Nesco Resource is recruiting for a local community college...

  • Customer Service Representative

    1 week ago

    Mesa, United States NESCO Inc Full time

    Are you a natural problem-solver with exceptional communication skills? Are you passionate about delivering outstanding customer experiences? We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in beautiful Mesa, Arizona. About Us: Nesco Resource is recruiting for a local community college...

  • Customer Service Representative

    2 weeks ago

    Mesa, United States Farmers Insurance Full time

    Customer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer...

  • Customer Service Representative

    1 week ago

    Mesa, United States U-Haul Full time

    Location: 6215-6247 E Main St, Mesa, Arizona 85205 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    1 day ago

    Mesa, United States Circle K Full time

    Store 2706660: 2005 W Broadway Rd, Mesa, Arizona 85202 **Availability - Shift/Days**: Flexible Availability **Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Customer Service...

  • Part Time Escalations

    2 weeks ago

    Mesa, United States Cruise America, Inc. Full time

    Cruise America is the nation's **LARGEST** RV Rental & Sales organization and we are **HIRING IMMEDIATELY **for a 24/7 call center Escalations/Customer Support Representative. **CUSTOMER SERVICE REPRESENTATIVES COMPENSATION & BENEFITS**: - **$22/hour**: - **Schedule TBD** **THIS POSITION IS IN OFFICE** **CUSTOMER SERVICE REPRESENTATIVES JOB...

  • Customer Care Representative

    1 week ago

    Mesa, United States NexLvl Services Full time

    **Customer Care Representative** An up-and-coming plumbing company is looking for a sales associate who has a sales and customer service background and a drive to help grow the company. Most of all, NexLvl Services is looking for a representative who is obsessed with taking care of our customers and provides a quality experience every time they speak with...

  • Customer Service Representative

    1 week ago

    Mesa, United States Aire Serv Full time

    As a **Customer Service Representative & Dispatcher**, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping...

  • Customer Service Representative

    2 weeks ago

    Mesa, United States Farmers Insurance Full time

    Job DescriptionJob DescriptionCustomer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service...