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Technical Support Associate Analyst

1 month ago

Bloomfield, United States Mindlance Full time

Position Overview:
Join our team at Specialized Technologies and Services (STS) organization, where our mission is to provide top-notch desktop support to our colleagues across the United States, spanning physical offices and a remote workforce. We are seeking a Program Coordinator with a strong focus on organizational skills to enhance the support services within our team. As the Program Coordinator, you will serve as the primary point of contact, liaising with different enterprise business units to develop schedules and coordinate program activities efficiently. This role demands exceptional customer service skills, advanced organizational abilities, and effective communication skills.
Key Responsibilities:
Develop methodology documents based on self-initiated interviews, diagrams, surveys, and work flow analysis
Create data-driven strategies resulting in measurable outcomes
Ensure detailed plans for execution and implementation of new processes, including budgetary guidelines and key personnel
Work with communications teams to ensure colleague awareness of new IT Services
Document improvement opportunities and changes to business systems
ttend project meetings, document outcomes and communicate to team
Prepare detailed reports for management
Coordinate program planning, scheduling, and attendance details with internal stakeholders
Deliver program-level updates to organizational leaders

Qualifications:
Excellent communication skills
Strong organizational and cursory project management skills
Proven ability to work collaboratively in a team environment
Proficiency in Microsoft Outlook, Excel, OneNote, SharePoint, and Word
bility to analyze data and metrics to deliver strategic decisions
Clear and concise communication skills, both written and verbal, when interacting with colleagues and IT personnel

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."