Senior NOC Analyst

7 days ago

Coppell, United States American Automobile Association Full time

Senior NOC Analyst

As a Senior Network Operations Infrastructure Analyst (NOC - Analyst) you will provide support for technical processes and operations associated with the Automobile Club of Southern California's (ACSC) national telecommunications and computing infrastructure.

The ACSC NOC supports critical business functions and processes throughout the company on a 24-hour, 7-day-a-week including holidays. The primary focus is on maintaining the highest levels of systems availability, performance, and overall customer satisfaction.

What You'll Do

  • You will perform console operations, production batch support utilizing Control-M, systems/network monitoring (SCOM, Splunk), second-level technical support, system hardware maintenance, controlled documentation development / updates, and process improvements for all production platforms.
  • You will support the following technologies, including a variety of computing systems; VMWare, Mainframes (z/OS); Servers such as Unix, Linux, Windows 2016+ Server, and .NET Systems; SAN systems; local-area networks; national SD-WAN, MPLS & Ethernet wide-area network.
What You'll Need
  • Professional experience of at least 3-5 years in IS Operations as a Computer Operator or Operations Analyst, responsible for monitoring host systems (MVS, Linux, Windows), file servers, and LAN/WAN technologies.
  • Skilled Knowledge of at least one of the following: network topologies, Windows 2016+ server platforms, mainframe operations, and/or systems management platforms (preferably Microsoft System Center Operations Manager, SolarWinds, and HP System Insight Manager).
  • Significant experience as an analyst working in production environments using client/server technology.
  • Must have experience working with at least two of the following core technologies; VMWare, Mainframe hosts (preferably IBM-zOS/z-Linux); global multi-protocol wide-area networks (preferably MPLS/Ethernet); local-area networks; Intel-based personal computers; Windows 2016+ servers; telephone systems; and systems management platforms (preferably Microsoft System Center Operations Manager, Orion Solar Winds and HP System Insight Manager).
  • Experience performing shiftwork in a large-scale, team-oriented, cross-organizational Network Operations Center environment (NOC).
  • Minor certifications in core technologies are desirable.
  • Ability to work independently with minimal supervision or direction. Lead, develop and train less technical team members.
  • Analize processes and procedures for overall efficiency and effectiveness. Assess and leverage emerging technologies to enhance NOC services and/or SLA service delivery.
  • Excellent problem management and customer service skills. Excellent oral and written communication skills are a must. Ability to effectively interact with customers and all levels of the organization.
  • Ability to engage 3rd-level resources to report detailed errors and user experiences and lead technical bridges during system outages.
  • A four-year college education emphasizing computer science, engineering, telecommunications, business administration, or a related technical discipline.


#LI-LD1

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

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