Family Services Supervisor

3 weeks ago

Gloucester, United States Virginia Department of Social Services Full time
Job Description

Job Description

The Gloucester Department of Social Services is seeking a highly motivated individual to lead a dynamic team of Family Services Specialists in the Child Protective Services Unit. The selected candidate will supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral and emotional functioning of individuals and families serviced by the Agency. This individual will set the standard for quality and quantity of work performed by the unit, evaluate social service programs and budgets, implement human resource practices in the supervision of staff, establish and maintain good working relationships with others; deal with difficult or dangerous cases; interpret the program to other agencies and the public, and participates actively in numerous committees both within the agency and the community. As part of the Services Unit, the selected candidate will work closely with other supervisory staff ensuring seamless operations of the Services unit and problem solve unexpected situations. This position will have the ability to telework after completion of six months of employment.

Consideration for an interview is based solely on the information within the application/resume. Please provide all relevant job experiences as it relates to the position you are applying for.

Responsibilities include but are not limited to:

  • Provide direct supervision to three Family Services Specialists.
  • Review reports of child abuse and neglect received by the agency, determining track and response time.
  • Identify families that will benefit from agency support in order to maintain children in their own homes or with relative/kin in their own communities.
  • Ensure staff are identifying safety and risk concerns and reducing the reoccurrence of child maltreatment.
  • Meet regularly with staff to review case progress and service implementation.
  • Meet regularly with unit supervisors and agency leadership participating fully in the overall management of the agency.
  • Close cases timely ensuring Family Service Specialists have followed all mandated and best practice guidance to ensure child safety.
  • As needed, perform casework functions for high profile cases or conflict of interest cases from other localities as requested by the agency director.
  • Set and enforce objectives for quality and quantity of work performed by the unit.
  • Review monthly and quarterly reports. Review data and determine needs of the unit based on outcomes.
  • Provide statistical data based on reviewed reports.
  • Provide training to new staff in program area as well as agency operations.
  • Monitor and evaluate progress completing monthly coaching notes and hands-on learning as needed.
  • Monitor staff training and recommend additional trainings based on individual development of the employee.
  • Complete semi-annual reviews of staff performance; creating goals to improve staff performance and growth within the agency.
  • Attend regularly scheduled meetings as well as participate in Family Partnership Meetings.
  • Provide training and education to community partners regarding child protective services.
  • Evaluate social service programs and budgets associated with child protective service programs.
  • Apply appropriate human resource practices in the supervision of staff.
  • Establish and maintain working relationships with various community partners such as law enforcement, Court personnel, school staff, etc.
  • Provide sound judgement to staff during high stress cases to ensure proper policy and procedures are followed according to agency and state policy.
  • Communicate effectively both orally and in writing.
  • Working knowledge of adult protective services and foster care programs as to aid in daily operations of the unit and on call situations.
  • Provide back-up supervision for all on call worker in the Services Unit on a regular basis.
  • When activated by the County Administrator, assume the role of manager in the local shelter during times of community emergencies or disasters.
Hiring Range: $64,429 (May be higher depending on qualifications and budgetary considerations)

Minimum Qualifications
  • Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia).
  • Minimum of 3 years of experience working in child welfare programs or related experience in Human Services.
  • Experience with casework supervision in either a supervisory or leadership role.
  • Equivalent combination of training and experience which provides the required knowledge, skills and abilities.
  • Considerable knowledge of principles and practices of effective supervision.
  • Considerable knowledge of policies, procedures and regulations relating to the various direct service programs.
  • Considerable knowledge of social, economic, health and employment problems that face individuals, groups and communities.
  • Ability to operate a personal computer and the associated software.
  • Must be able to drive a motor vehicle.
Preferred Qualifications
  • Experience working in a local Virginia Social Services agency providing supervision or acting in a leadership role.
  • Considerable casework supervision with principles and practices of Child Protective Services.
  • Considerable principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction.
  • Considerable knowledge of employment and/or social work principles, practices and treatment modalities.
  • Completion of Virginia Department of Social Services required trainings in Child Protective Services as well as knowledge of OASIS, COMPASS and SafeMeasures.
  • Ability to form working relationships with community stakeholders such as: Police Department, School System, Community Services Board, private providers and faith based organizations as well as Family Assessment Planning Team and the Community Policy Management Team.
Special Requirements
  • Applicants are subject to a Criminal History Background search, including an FBI Fingerprint Background search, Central Registry search, DMV/driving record check.
  • All offers of employment are contingent upon satisfactory results of the required checks and screening.


Special Instructions -

Information on the application/resume is the primary source used for determining qualification for this position.

Applicants are strongly encouraged to fully represent their qualification on the application/resume as to how they correlate to posting specific questions.

Applicants must include complete work history with job responsibilities as well as indicate periods of unemployment, if applicable.

Failure to submit an application/resume with complete information may disqualify the application.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed or hand delivered application and resumes will not be accepted. This website will provide a confirmation of receipt when the application is submitted for consideration.

About Us

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.

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