Enrollment Operations
2 months ago
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
As the spiritual center of a great research university, Duke Divinity School is the embodiment of Duke University's motto: Eruditio et Religio-Knowledge and Faith. Founded in 1926 as the first of the university's graduate professional schools, the Divinity School attracts students from across the nation and around the world. One of 13 seminaries founded and supported by the United Methodist Church, the school has from its beginnings been ecumenical in aspiration, teaching, and practice. With many diverse theological perspectives represented here, students find common ground through immersion in Scripture and the church's tradition for addressing the challenges of faith in contemporary contexts.
Duke Divinity School's mission is to engage in spiritually disciplined and academically rigorous education in service and witness to the Triune God in the Church, the academy, and the world. We strive to cultivate a vibrant community through theological education on Scripture, engagement with the living Christian tradition, and attention to and reflection on contemporary contexts to form leaders for faithful Christian ministries.
Occupational Summary
The Enrollment Operations & Systems Analyst is a pivotal leadership role responsible for overseeing technological, analytical, and operational aspects of the Admissions Office. Reporting to the Executive Director of Enrollment Management, this position ensures the effective management and optimization of the Divinity School's instance of Technolutions Slate CRM and associated business systems. The person will collaborate with key stakeholders across the Divinity School and broader university to enhance the admissions processes through strategic use of technology, data analyses, and communication strategies. Additionally, this position is responsible for processing, analyzing, and preparing data for output, and conducting analysis of admissions data processes for use in the development of enrollment forecasting, projections, and communication development.
Work Performed
Systems Management & Technology Leadership
- Oversee the day-to-day administration and management of the Slate CRM platform, system architecture, security and permissions management, cycle preparation, application and decision release, event management, queries, form management, document management, communications, workflow maintenance, and data uploads.
- Create, edit, and maintain queries and reports that assist recruitment staff and campus partners in making data-informed decisions.
- Interpret prospective student admissions and enrollment data and conduct analysis using statistical techniques and provides ongoing reports to key stakeholders.
- Create and maintain documentation of processes and system updates.
- Function as a strategic leader in the continued leveraging of the Slate CRM platform and other technologies to expand and streamline admissions digital communications.
- Deploy targeted recruitment campaigns within Slate.
- Build and maintain queries, reports, and dashboards to provide actionable insights to admissions leadership and other stakeholders.
- Lead the development and implementation of data analytics to support enrollment goals and strategic decision-making.
- Oversee the integrity and accuracy of data within the CRM and other systems through regular audits and quality control measures.
- Utilize statistical techniques and data analyses tools (e.g. SQL, Tableau, Excel) to interpret student life cycle data and inform strategic planning.
- Collaborate with various stakeholders to support data needs of the Divinity School.
Education/Training
Work requires knowledge and skills generally acquired through completion of a Bachelor's degree program in business, computer science, mathematics, statistics or social sciences.
Experience
Work requires knowledge of both statistical analysis and interpretation generally acquired through at least two years of relevant experience.
Departmental Preferences
- Master's degree is preferred.
- Strong understanding of relational databases, data analytics, and data visualization tools.
- Proven experience in managing Technolutions Slate within a higher education context; experience as unit SLATE captain is preferred.
- Experience in graduate admissions preferred at a comparable university, or graduate theological seminary/divinity school, or an equivalent combination of relevant education and/or experience.
- Familiarity across the diversity of Christian denominations.
- Strong analytical skills with the ability to work with relational databases and data visualization tools.
- Ability to manage multiple projects and initiatives, ensuring timely and accurate completion, with the ability to prioritize tasks effectively and manage competing priorities.
- Excellent written and verbal communication skills, with the ability to convey complex information to both technical and non-technical audiences.
- Strong interpersonal skills, with a demonstrated ability to work collaboratively with diverse stakeholders across various departments.
- Ability to troubleshoot and resolve technical and operational with the CRM and related systems.
- Meticulous attention to detail in data management, reporting, and system configuration.
- This position requires long periods of computer work.
- Occasional evening and weekend work is required.
Job Code: 00001727 DATA ADMINISTRATION ANALYST
Job Level: 12
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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