Field Applications Engineer

4 weeks ago

North Falmouth, United States Teledyne Full time

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​ We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description Field Applications Engineer Teledyne Marine Systems is a member of a group of leading-edge undersea technology companies that have been assembled under the Teledyne Marine umbrella. We include Teledyne Benthos, Teledyne Webb Research, and Teledyne OceanScience on Cape Cod and Teledyne Gavia in Iceland. Our products include underwater vehicles, acoustic modems, acoustic releases, and low frequency sound sources. Teledyne Marine Systems is Everywhere you look Teledyne Marine Systems is seeking a Field Applications Engineer to join our Slocum glider support team. Duties include technical support to the global 1200+ unit Slocum glider install base, testing and manufacturing support, Slocum glider training, customer glider piloting, conducting Factory / Onsite Sea Acceptance Testing and supporting sales as Slocum glider SME’s through demonstrations , technical papers and other customer outreach. Applicants must be willing to travel internationally and be capable of work on seagoing vessels. Essential Duties and Responsibilities include the following. Other duties may be assigned. Deliver Slocum glider service and support Answering technical inquiries from customers via website, email, text, phone, etc. Travel to customer sites for testing and service and support as required Conduct Slocum glider training Conduct Slocum glider piloting Production and manufacturing support for standard and custom builds Final testing of gliders before shipment Conduct Factory Acceptance Testing Conduct Onsite Sea Acceptance Testing at customer locations Sales and Marketing Support Deploy and operate gliders at demonstrations & trials Present technical papers and talks Attend tradeshows and science meetings to advise on future of product enhancements / improvements Gather customer interest and write application notes (use cases) Onsite visits to customer locations Qualifications/Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience BS in Engineering, Robotics, Computer Science or Oceanography and 2 – 4 years of experience showing ability to diagnose, mechanical, electrical and software issues and provide solutions on complex systems; or equivalent combination of education and experience may be considered Experience assembling equipment, and or repairing electro-mechanical systems Experience with small boat, and seagoing experience on large vessels, preferred Experience in operations of Slocum gliders including mission planning / execution and data analysis Detailed knowledge of physical oceanography Experience working with ocean sensing hardware systems such as Conductivity Temperature and Depth sensors; specifically an understanding of function, ability to diagnose and troubleshoot issues Ability to creatively solve customer problems and design solutions based on customer needs Excellent communicator, both verbal and written, with strong interpersonal skills Must be able to travel a minimum of 25% of the time, international and domestic Due to the type of work at the facility and certain access restrictions, successful applicants must be a "US Person" (US Citizens, US Nationals, lawful permanent residents, asylees or refugees) Computer skills and knowledge of Microsoft Office products is essential: Excel, Word and Power Point Preferred: MS or PhD Science or Technical degree desired Experience with US Navy / Government customers / contracts Candidates must possess, or be able to obtain, a security clearance Previous experience using Salesforce or other Customer Relationship Management (CRM) tool Previous seagoing experience on large vessels desired Experience working closely with customers in sales, customer service, or technical capacity The physical/mental demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to handle and move equipment (up to 50 lbs.), at times long distances Ability to move around in oceanographic vessels and small boats (ladders, tight spaces) Able to work on offshore vessels Ability to work in the field in adverse weather conditions and adverse working conditions Occasional work at non-standard work hours or for stretches with only minimal sleep This position requires periods of working behind a desk, performing tasks on computer Significant periods of standing or walking throughout the facility to interface with other associates Travel up to 25% of time via Air/Train/Boat/Automobile for up to 24 consecutive hours Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​ You may not realize it, but Teledyne enables many of the products and services you use every day . Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.

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