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Intake Specialist

2 months ago

Texas City, United States Texas Legal Services Center Inc Full time

Job Type

Part-time

Description

Position Summary:

Texas Legal Services Center's (TLSC)'s Support Team provides administrative support to the entire organization, including client-based programs and administration. The Intake Specialist is responsible for intake duties including responding to calls, online inquiries, and online chats from the low-income population in need of legal services. At times, the phone calls and inquiries received by the incumbent in this position are from people who are in crisis mode and may have experienced a traumatic event, i.e., victim of violent crime and the incumbent in this position is expected to respond in a compassionate, culturally sensitive, non-judgmental, and trauma-informed manner. In addition, the incumbent in this position performs front desk receptionist duties while taking care of the main phone line and completing general clerical duties.

The intake specialist in this position is also expected to:

Maintain the highest ethical and professional standards; embrace and support TLSC's overall mission; and comply with all grant requirements, regulations, standards, policies, and confidentiality requirements.

This is a grant funded position.

Essential Functions

  • Conduct intake processes and pre-acceptance screening assessments, while ensuring appropriate information is collected and entered in the case management system, and client confidentiality requirements are maintained.
  • Answer incoming telephone calls, determine purpose of calls, and forward calls to appropriate parties as well as welcome on-site visitors, determine nature of their visit, and announce visitors to appropriate personnel while ensuring all safety procedures and protocols are followed.
  • Register and schedule applicants for recurring legal clinics.
  • Keep informed of community resources currently available to ensure clients are referred to the appropriate source.
  • Receive, review and route incoming mail to appropriate parties as well as prepare outgoing mail for distribution.
  • Follow all confidentiality requirements when working with clients and employees, and/or handling correspondence, files, and documents and/or when participating in confidential discussions.
Other Functions
  • Scan documents, assist with large mailouts as well as send and receive mail and packages from offsite post office box as needed.
  • Assist with preparation of meeting materials and event planning processes for organization events such as staff meetings.
  • Perform other duties as assigned.
Requirements

Location Requirements:
  • On-site Austin, TX office
Competencies (Required)

• Proficient in Microsoft Office Word and Excel.

• Strong verbal and written communications and interpersonal skills.
  • Effective organizational skills.

• Ability to establish rapport and deal tactfully and professionally with clients, visitors, and the public.

• Ability to multi-task, work well under pressure, and complete required assignments accurately in accordance with required deadlines.

• Ability to work with clients in a compassionate, culturally sensitive, patient, trauma-informed, and non-judgmental manner.

Competencies (Preferred)

• Proficient in the Spanish language.

• Proficiency with, or the ability to learn, Legal Server (TLSC's case management system).

• Experience working with Adobe, Microsoft Planner, SharePoint, Teams and OneDrive.

Other Functions

• Perform other duties as assigned.

Minimum Education and Education

• High school graduation or equivalent.

Experience (Required)

• Minimum two years' experience working in an office setting providing customer or client service support in a confidential setting.

Experience (Preferred)

• Experience working with non-profit grant processes.

• Experience working with state and federal grants.

Physical Requirements

• Sedentary work that involves sitting most of the time.

• Occasional bending, squatting, and kneeling.

• Exerting up to 10 pounds of force occasionally, and a negligible amount of force as needed, at times to lift, carry, push, pull, or otherwise move objects.

Acknowledgement:

The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for this role. Employment with TLSC is on an "at will" basis and may be terminated by the employer or employee at any time with or without advanced notice. My signature below indicates my understanding of the essential functions, requirements, and responsibilities of this position.

Salary Description

$15.90