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Night Auditor
2 months ago
The Night Auditor reports to the Assistant General Manager and is responsible for the following:
- Greeting & checking guests in/out of the hotel
- Handling guest requests
- Answering internal/external calls
- Taking reservations over the phone
- Running shift reports & balancing cash drawers
- Properly executing daily closing reports
- Assisting other departments with guest needs including communicating issues to department
- Review and approve electronic timecard for accuracy
While performing the duties of this job, the associate is frequently required to stand; regularly use hands to handle, or feel objects, tools, or controls. The associate is regularly required to reach with hands and arms. The associate may frequently lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate.
Characteristics of a Strong Night Auditor / Guest Service Representative Candidate
- Outgoing
- Ability to Multitask
- Patience
- Willingness to listen and respond to guest needs
- Attention to detail
- Prompt and regular attendance.
- The hotel operates 7 days a week, 24 hours a day.
- Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work, and overtime as required.
- Minimum availability of 16 hours per week for part-time employees.
- Comply with hotel and/or department uniform and professional behavior and appearance standards.
- Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
- Affordable health insurance with employer premium contributions offered to all full-time associates
- Wide range of benefit options (medical, dental, vision, accident, critical illness, life) offered to all full-time associates
- Paid Time Off (PTO) available to full-time associates
- Exclusive discounts at Marriott Hotels
- High School Diploma or equivalent
- Experience with FOSSE and MICROS systems is a plus
- Must be willing to complete drug screen and background check in accordance with federal and state laws