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Night Auditor

1 month ago

Kansas City, United States HOTEL KCI LLC Full time
Job DescriptionJob DescriptionOverview:

The Night Auditor serves as the Front Desk Attendant during the night shift at Holiday Inn KCI Airport/Atwell Suites KCI, and will be responsible for compiling and organizing several end-of-day reports each shift.

At Hotel KCI LLC, we are looking for individuals who are friendly, welcoming, and full of life; people who are always finding ways to make every guests experience enjoyable

Primary Duties and Responsibilities:

  • Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.
  • Check guests in, issue room keys, and provide information on hotel services and room location.
  • Ensure necessary identification is taken from guests at check-in.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
  • Accurately record guest information and preferences in the Hotels internal system.
  • Check guests out; resolve any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines.
  • Follow established hotel safety protocols and procedures at all times; immediately report any health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
  • Assist with booking guest reservations for individual or group stays, which may be requested either by phone or from within the hotel; process cancellations, revisions, and information updates on reservations as requested.
  • Perform Night Audit duties, such as posting room and tax and preparing the front desk for the new day.

Other Duties and Expectations:

  • Work closely with all departments using crystal clear communication.
  • Lead by example; encourage co-workers to always perform at the highest levels.
  • Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed.
  • Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a Home Away From Home comfort during their stay.
  • Understand and respond to customers needs and ensure a high level of guest satisfaction.
  • Other duties as assigned.

Qualifications and Requirements:

  • High school diploma or equivalent is preferred.
  • Basic computer skills and Microsoft Suite experience required.
  • 1-year experience working in a hotel or similar hospitality role preferred.
  • A qualified candidate for this role will have excellent customer service skills, strong communication skills, and great attention to detail.
  • Must have the ability to work a flexible schedule including weekends and/or holidays.

Job Type: Full-Time, Part-Time
Pay: $17.50 - $18.50 per hour

Schedule (may vary):

  • 8-hour shift
  • Night Shift
  • Holidays
  • Overtime
  • Weekend availability

Benefits:


  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • 401(k) with Company Match
  • Paid Vacation Time
  • Employee Discount Program
  • Referral Bonus Program