Reservations Agent

2 weeks ago

Riviera Beach, Florida, United States Highgate Hotels Full time


Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.



Location

Amrit Ocean Resort & Residences...The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life.



Overview

The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards.  He/she is also responsible for participating in the monthly Rooms Merchandising meeting.



Responsibilities

  • Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
  • Answer guest inquiries about hotel services, facilities and hours of operation.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
  • Enter reservations into the computer according to standard operating procedures.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Maintain availability calendar and communicate all relevant information to the operations staff.
  • Maintain accurate files and reports.
  • Handle all special reservations, to include V.I.P. reservations, packages and discounts.
  • Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
  • Attend and give input on trends and opportunities to maximize revenue.
  • Complete forecasts as required by management.
  • Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.
  • Post no-show revenue daily, if required at property.
  • Process travel agent checks, if required at property.
  • Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
  • Communicate availability to wholesalers.
  • Call for occupancy at area hotels.
  • File reservations and group contracts.
  • Review Reservations logbook and Guest Request log on a daily basis.
  • Send confirmations.
  • Process advance deposit/balance sheet.
  • Process brochure requests.
  • Forecast packages according to hotel standards.
  • Research travel agent commissions.


Qualifications

  • High School diploma or equivalent required.
  • Experience in a hotel or a related field preferred.
  • College course work in related field helpful.

  • Reservations Agent

    4 days ago

    St. Pete Beach, Florida, United States Davidson Hospitality Full time

    Overview We are looking for a Reservations Agent to join our dynamic team As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You...

  • Reservations Agent

    2 weeks ago

    Palm Beach, Florida, United States Palm House Full time

    Welcome to Palm House, where modern luxury meets timeless elegance in the heart of Palm Beach. Located on the prestigious Royal Palm Way, just a short stroll from the pristine beaches, iconic Worth Avenue, and the Royal, Palm House is set to become a new symbol of refined hospitality on this storied island. Our 79-room property is not just a hotel; it's a...

  • Group Reservations Agent

    4 days ago

    St. Pete Beach, Florida, United States Highgate Full time

    Overview Group Reservations Agents at TradeWinds are responsible for coordinating all of the reservations needs for Guests who are enjoying our resort as a member of a specific group ( ; Small Corporate Groups, Family Reunion, Weddings). Responsibilities also include managing their group blocks, establishing a working relationship with the group...

  • Group Reservations Agent

    2 weeks ago

    St. Pete Beach, Florida, United States Highgate Hotels Full time

    Group Reservations AgentRequisition ID 2025-62327Category ReservationsJob LocationUS-FL-St Pete BeachPropertyTradeWinds Island ResortCompensation TypeHourlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets...

  • Spa Reservations Agent

    2 days ago

    West Palm Beach, Florida, United States Amrit Ocean Resort & Residences Full time

    Compensation Type:HourlyHighgate Hotels:Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Group Reservations Agent

    4 weeks ago

    St. Pete Beach, Florida, United States TradeWinds Island Resort Full time

    Compensation TypeHourlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Group Reservations Agent

    4 weeks ago

    St. Pete Beach, Florida, United States TradeWinds Island Resort Full time

    Compensation Type HourlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Reservations Agent

    2 weeks ago

    Miami Beach, Florida, United States Vensure Employer Solutions Full time

    Knowledge, Skills, and Abilities Multitasking PMS knowledge (Ideally Room Master) Knowledge in Microsoft Products Qualifications Bachelorette in communications or hospitality, tourism, or hospitality degrees. 1+ years of experience with reservations Nice to have experience with online partners such as Expedia, booking.com, etc. Must be Bilingual (English /...

  • Director of Reservations and Communications

    1 day ago

    Pompano Beach, Florida, United States Trump Miami Resort Management LLC Full time

    POSITION PURPOSE:Provide supervision, direction and leadership in the Reservations Department in accordance with the objectives, performance and quality standards supportive of the brand. The Director of Reservations ensures the highest level of quality to all customers; ensures enforcement of resort policies and procedures; proper selling and use of sales...

  • Director of Reservations and Communications

    3 days ago

    Pompano Beach, Florida, United States Trump Miami Resort Management LLC Full time

    POSITION PURPOSE:Provide supervision, direction and leadership in the Reservations Department in accordance with the objectives, performance and quality standards supportive of the brand. The Director of Reservations ensures the highest level of quality to all customers; ensures enforcement of resort policies and procedures; proper selling and use of sales...

  • Chief Reservations Operations Manager

    2 days ago

    Pompano Beach, Florida, United States Trump Miami Resort Management LLC Full time

    Job DescriptionThe Chief Reservations Operations Manager is responsible for supervising, directing, and leading the Reservations Department in accordance with the objectives, performance, and quality standards of Trump National Doral Miami. This position ensures the highest level of quality service to all customers, enforces resort policies and procedures,...

  • Reservations Coordinator

    4 weeks ago

    Miami Beach, Florida, United States Marriott Full time

    Additional InformationJob Number 25030266Job Category ReservationsLocation W South Beach, 2201 Collins Avenue, Miami Beach, Florida, United States, 33139VIEW ON MAP (https://www.google.com/maps?q=W%20South%20Beach%2C%202201%20Collins%20Avenue%2C%20Miami%20Beach%2C%20Florida%2C%20United%20States%2C%2033139)Schedule Full TimeLocated Remotely? NPosition Type...

  • Front Desk Agent

    2 days ago

    Riviera Beach, Florida, United States The Singer Oceanfront Resort Full time

    Property Description The reimagined beach escape is located on a pristine, four-mile stretch of Singer Island, Florida's hidden gem between Palm Beach and Jupiter and the eastern-most point in the state. Just steps away from turquoise blue ocean on one side and the calm waters of the Intracoastal on the other, The Singer offers an unmatched retreat on the...

  • Front Desk Agent

    7 days ago

    Miami Beach, Florida, United States Eskipe Investment Full time

    Job Description Job Description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service...

  • Spa Concierge Agent

    1 day ago

    Fernandina Beach, Florida, United States Omni Hotels Part time

    Job DescriptionThe Spa Front Desk Agent is responsible for welcoming guests and assisting with check-ins and reservations.Providing superior guest service in a serene and comfortable environment is essential for this role.

  • Front Desk Agent

    3 weeks ago

    North Miami Beach, Florida, United States Noble House Sol Miami Full time

    WE ARE - Sol Miami is a recently renovated, full-service hotel featuring 222 guestrooms and condos. Here, guests enjoy the popular BALEE - Nkitchen, a bar, beach access and pool service. We are excited to welcome a new Front Desk Agent to our Sunny Front Desk, Agent, Reservations, Hospitality, Hotel

  • Front Desk Agent

    3 weeks ago

    Miami Beach, Florida, United States Schulte Companies Full time

    Schulte Companies - 9200 Collins Ave [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist with...

  • Front Desk Agent

    3 weeks ago

    Miami Beach, Florida, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: 2B4EDB011BA950F250D89BF8278DA343 [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries and resolve complaints promptly and professionally;...

  • Front Desk Agent

    3 weeks ago

    Miami Beach, Florida, United States Four Seasons Full time

    Four Seasons - 9011 Collins Ave [Guest Service / Concierge] As a Front Desk Agent at Four Seasons, you'll: Greet guests with a warm welcome and provide exceptional customer service; Check guests in and out of the hotel efficiently and accurately; Handle guest inquiries and requests promptly and professionally; Assist with reservations and room assignments;...

  • front desk agent

    1 day ago

    Panama City Beach, Florida, United States Expotel Hospitality Full time

    About the Role: The Front Desk Agent plays a crucial role in creating a welcoming atmosphere for guests at RP Flamingo Less LLC. This position is responsible for managing the front desk operations, ensuring that all guests receive exceptional service from check-in to check-out. The Front Desk Agent will handle reservations, address guest inquiries, and...