Reservations Agent

1 week ago

Palm Beach, Florida, United States Palm House Full time

Welcome to Palm House, where modern luxury meets timeless elegance in the heart of Palm Beach. Located on the prestigious Royal Palm Way, just a short stroll from the pristine beaches, iconic Worth Avenue, and the Royal, Palm House is set to become a new symbol of refined hospitality on this storied island. Our 79-room property is not just a hotel; it's a destination-a place where the charm of Palm Beach's rich history blends seamlessly with a fresh, contemporary vision of luxury living.

At Palm House, we are dedicated to crafting bespoke experiences that reflect the unique desires of each guest. From the moment guests step into our vibrant Palm Bar, adorned with exquisite Murano glass chandeliers, to relaxing by our serene Sunset Pool Deck or unwinding in our expansive, elegantly designed suites, every detail is thoughtfully curated to create an atmosphere of relaxed exclusivity and personalized service. Our mission is to honor the enduring allure of Palm Beach while establishing new traditions for the next generation of discerning travelers.

As we prepare to open our doors, we are building a team of passionate, innovative, and service-oriented professionals who are excited to be part of something extraordinary.

Whether you're a seasoned hospitality expert or looking to start your career in a luxury yet unstuffy environment, we offer a dynamic environment where your talents will be recognized, and your contributions will help shape the future of luxury hospitality in the Island,

Explore our career opportunities and join us in our mission to set a new standard of excellence in Palm Beach. At Palm House, you'll not only be part of a team-you'll be part of a legacy.

Job Summary:
The Reservations Agent is responsible for managing guest reservations, providing exceptional customer service, and ensuring a seamless booking experience. This role involves handling inquiries, processing reservations, and coordinating with various departments to meet guest needs. The ideal candidate will demonstrate strong communication skills, attention to detail, and a passion for hospitality.

Key Responsibilities:

  • Reservation Management:
    • Process guest reservations via phone, email, and online platforms, ensuring accuracy and attention to detail.
    • Update and maintain the property management system with reservation details, including special requests and preferences.
  • Customer Service:
    • Provide excellent customer service by responding to inquiries regarding rates, availability, and hotel policies.
    • Assist guests with modifications or cancellations of existing reservations and resolve any related issues.
  • Collaboration:
    • Work closely with the Front Office team and other departments to ensure guest preferences and requirements are met.
    • Communicate effectively with housekeeping and maintenance teams regarding special requests or needs.
  • Promotions and Packages:
    • Stay informed about current promotions, packages, and hotel offerings to effectively communicate these to guests.
    • Assist in upselling services and amenities to enhance the guest experience.
  • Reporting and Administration:
    • Generate daily and weekly reports on reservations and occupancy levels for management review.
    • Maintain accurate records of guest interactions and transactions.
Qualifications:
  • Previous experience in a reservations or customer service role, preferably in the hospitality industry.
  • Proficient in computer systems, including property management software and Microsoft Office Suite.
  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced environment and manage multiple tasks efficiently.
  • Detail-oriented with a customer-focused mindset.
Physical Requirements:
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.
  • Comfortable sitting for extended periods while working at a computer.
Palm House, is our first property in US under the Iconic Luxury Hotels Collection, part of L+R Hotels.

L&R Hotels is a family-owned business, headquartered in London, and our multi-cultural, global business manages a 23,000 room portfolio that spans the UK, Continental Europe, the US and the Caribbean. It is exceptionally diverse - from select service hotels to award-winning five-star assets and spectacular leisure resorts in the world's most exclusive locations.

We are a dynamic, highly motivated global private investment company, creating lasting value for investors and communities. Our approach is innovative, commercial and entrepreneurial.

L+R Hotels invests where there is true potential, constantly developing our portfolio and guided by our long-term vision.

We are committed owners and build on the strengths of our properties and people, equally valuing our employees, guests, and partners.

Iconic Luxury hotels, is a collection of distinct properties, in either Iconic Buildings, Iconic addresses or Iconic Destinations, and while each property has its own distinct architecture, cultural positioning, character, traditions and stories, they all share a common commitment to delivering outstanding experiences.

The current portfolio includes some of the world's most famous hotels, from Cliveden House, one of England's finest country estates, to Italy's Hotel Excelsior, home of the Venice International Film Festival.

Other UK hotels include Chewton Glen, an English estate on the South Coast; The Lygon Arms, a 14th-century Coaching Inn in the Cotswold's; 11 Cadogan Gardens in Chelsea, one of London's most prestigious residential neighborhoods; The Mayfair Townhouse, which sits in the heart of the exclusive Mayfair district, and The Chelsea Townhouse, which opened in September 2023 just over the road from 11 Cadogan Gardens.

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