Customer Support Specialist, Balance Support

2 months ago

Texas City, United States Tapcheck Inc. Full time

The Customer Support Specialist, Balance Support will be the frontline ambassador, handling customer calls with precision and providing accurate solutions to queries and concerns. This role involves mastering our customer-facing features, guiding users through troubleshooting, and ensuring a positive customer experience.

Beyond resolving issues, this role will include collaborating cross-functionally to drive key support metrics, contributing to the training of new team members, and actively participating in creating a distinctive customer service culture that sets Tapcheck apart as an Earned Wage Access provider. Your expertise will extend to processing reports from various payroll software, understanding time clock functionality, and efficiently managing data to ensure seamless support

What You'll Do:

  • Responsive Customer Engagement: Respond promptly to incoming customer inquiries with a focus on delivering accurate and satisfactory responses to their inquiries and concerns.
  • Customer Satisfaction Champion: De-escalate situations involving dissatisfied customers by providing patient assistance and empathy, ensuring a positive experience.
  • Product Knowledge Mastery: Develop a profound understanding of our customer-facing features, portals, functionalities, and integration processes. Articulate these details clearly and concisely to customers.
  • Guided Troubleshooting/Education: Guide customers through troubleshooting processes, assisting them in navigating the Tapcheck app and utilizing our products or services effectively.
  • Metrics Improvement: Drive key customer support metrics, including first response time, full resolution time, and Customer Satisfaction Ratings, to enhance overall service quality.
  • Cross-Functional Collaboration: Collaborate seamlessly with internal teams such as Customer Support, Account Management, and Onboarding Managers to identify, troubleshoot, and efficiently resolve issues.
  • Team Collaboration: Work closely with other call center professionals to continuously enhance customer service standards through shared insights and best practices.
  • Exceptional Customer Experience: Create a distinctive customer experience that sets Tapcheck apart, leaving customers with a positive and lasting impression.
  • Payroll Software Expertise: Be proficient in processing reports from various payroll software, understanding the intricacies involved in managing payroll systems.
  • Time Clock Functionality: Understand the functionality of time clock programs, applying this knowledge to effectively address customer queries and provide tailored support.
  • Report Management: Comfortably run, export, and upload reports, displaying technical competency in managing data related to time clock, payroll, and earned wage access systems.
What You'll Bring:
  • Availability: Flexibility to adapt working hours, including evenings or weekends, to align with the needs of the team and customers or to address urgent support requirements
  • Professional Experience: Proven track record in a comparable customer support role, ideally within the fintech industry or a related field.
  • Technical Proficiency: Proficiency in utilizing ticketing systems, CRM platforms, and other relevant support tools. Advanced understanding of time clock and payroll systems, displaying expertise in troubleshooting and navigating these platforms effectively.
  • Payroll Software Proficiency: Familiarity with processing reports from various payroll software, highlighting the ability to manage and interpret data effectively.
  • Time Clock Functionality: Understanding the functionality of time clock programs, allowing for comprehensive support and guidance to clients utilizing time tracking solutions.
  • Report Management Skills: Comfortable running, exporting, and uploading reports, indicating a high level of proficiency in handling data within the context of time clock, payroll, and earned wage access systems.
  • Problem-Solving Skills: Exceptional problem-solving skills, enabling the analysis and effective troubleshooting of complex issues.
  • Communication Proficiency: Outstanding verbal and written communication skills, with the capacity to articulate technical concepts clearly and concisely to customers.
  • Customer-Centric Mindset: A customer-centric approach with a genuine passion for delivering exceptional service and promptly resolving customer issues.
  • Adaptability: Ability to work independently and collaboratively in a dynamic, fast-paced environment. Proficient in managing multiple priorities and meeting Service Level Agreements (SLAs).
This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, VA, WA, WI

About Tapcheck:

Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis.

The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they've earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances.

How We Get Things Done:

Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process.
  • Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues.
  • Grit: We admire individuals with grit - those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth.
  • Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.
  • Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company.
Why Join Tapcheck?
  • Compensation: $19/hour.
  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K Match

Equal Employment Opportunity Policy

Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

LI-Remote

  • Support Services Specialist

    7 days ago

    Spring City, Pennsylvania, United States INTEGRITY SUPPORT SOLUTIONS Full time

    We are excited to announce a new opening for a Support Services Specialist at Integrity Support Solutions. As a key member of our team, you will play a vital role in providing exceptional care and support to adults with intellectual and developmental disabilities, autism spectrum disorder, and/or mental health challenges.This role offers a competitive...

  • Customer Support Specialist

    2 months ago

    Texas City, United States MealSuite Full time

    MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they...

  • Part Time Support Specialist

    7 days ago

    Spring City, Pennsylvania, United States INTEGRITY SUPPORT SOLUTIONS Full time

    Job OverviewWe are seeking a Part Time Support Specialist to join our team at Integrity Support Solutions. As a direct support professional, you will be responsible for providing individually-focused compassionate care and assistance to adults with intellectual and developmental disabilities.Salary InformationThe estimated salary for this position is $17-$22...

  • Radiology Technologist

    4 weeks ago

    Kansas City, Missouri, United States Healthcare Support Full time

    Join Healthcare Support, a leading healthcare employment partner, and take on the exciting role of an Interventional Radiology Technologist in Kansas City.About the Role:We are seeking a skilled and dedicated Interventional Radiology Technologist to join our team for a 14-week contract. As part of this assignment, you will work closely with our top-notch...

  • Customer Support Specialist

    2 months ago

    Oregon City, United States MealSuite Full time

    MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they...

  • Personal Support Specialist

    1 week ago

    Howard City, Michigan, United States Interim HealthCare Personal Care and Support Full time

    Become a Personal Support Specialist with Interim HealthCare and enjoy the flexibility to design your career around your life. As a Home Health Aide (HHA), you will provide personalized care and support to seniors and individuals in their own homes.Your responsibilities will include:Assisting with daily living activities such as bathing, dressing, grooming,...

  • Personal Care and Support Specialist

    1 week ago

    Howard City, Michigan, United States Interim HealthCare Personal Care and Support Full time

    Personal Care and Support SpecialistWe are seeking a skilled Personal Care and Support Specialist to join our team at Interim HealthCare. As a specialist, you will have the opportunity to provide personalized care and support to seniors in their own homes.About the Role:Your responsibilities will include:Providing one-on-one support and companionship to...

  • Customer Support Specialist

    1 month ago

    Daly City, United States Demo160: Core Template TEMC Full time

    Overview: We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be...

  • Customer Support Specialist

    2 months ago

    Salt Lake City, United States Lucid Software Full time

    Customer Support Specialist Salt Lake City, UT Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value...

  • Customer Support Specialist

    3 weeks ago

    Salt Lake City, United States Lucid Software Full time

    Customer Support Specialist Salt Lake City, UT Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value...

  • Administrative Support Professional

    2 weeks ago

    Garden City, Michigan, United States Phaxis - Support Services Full time

    Company OverviewWe are Phaxis - Support Services, a dynamic organization seeking an Administrative Support Professional to join our team.Salary Range:$35,000 - $45,000 per annum (dependent on experience and location).Job DescriptionAn ideal candidate will possess strong organizational skills, excellent communication abilities, and the capacity to multitask...

  • Diagnostic Imaging Specialist

    4 weeks ago

    Kansas City, Kansas, United States Healthcare Support Full time

    Healthcare Support is a renowned provider of national healthcare and medical recruiting services, boasting an industry-leading approach that connects top healthcare professionals with esteemed organizations.The company's specific focus on healthcare recruiting has earned it a reputation as one of the country's top employment partners.About this JobWe are...

  • Customer Support Specialist

    7 days ago

    Oklahoma City, Oklahoma, United States Addison Group Full time

    **Job Summary:** As a Customer Support Specialist, you will play a vital role in supporting customers in need by managing inbound and outbound calls related to mortgage payments.Our client, a prominent mortgage servicer, is dedicated to delivering exceptional customer experiences. If you possess strong communication skills, a passion for helping others, and...

  • Clerical Support Specialist

    3 weeks ago

    Texas City, Texas, United States County of El Paso, TX Full time

    Job OverviewAs a Clerical Support Specialist at the County of El Paso, TX, you will provide administrative support to assigned attorneys. This role is distinguished by greater work complexity and broader work activities.Key Responsibilities• Provide clerical support to assigned attorneys, including typing and proofreading reports, letters, and memos•...

  • Customer Support Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States McLane Company Full time

    Job Title:Customer Support SpecialistAbout the Role:This position is responsible for providing exceptional customer service and support to clients. The ideal candidate will have a strong ability to communicate effectively, both verbally and in writing, and possess excellent problem-solving skills.Key Responsibilities:Handle customer inquiries and issues in a...

  • Customer Support Specialist

    6 days ago

    North Sioux City, South Dakota, United States First PREMIER Bank Full time

    About First PREMIER Bank">First PREMIER Bank is a leading provider of financial solutions, committed to delivering exceptional service and building long-lasting relationships with our customers.">Job Overview">We are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will play a critical role in...

  • Customer Support Specialist

    6 days ago

    Calvert City, Kentucky, United States State Farm Insurance Full time

    Job Description: As a Customer Support Specialist at State Farm Insurance, you will serve as the primary point of contact for customers seeking assistance with their insurance policies. Your goal will be to resolve customer inquiries and issues efficiently and effectively while providing exceptional customer service. Estimated salary: $55,000 - $70,000 per...

  • Customer Support Specialist

    2 weeks ago

    Panama City Beach, Florida, United States Family Dollar Full time

    Job DescriptionAs a Customer Support Specialist at Family Dollar, you will play a critical role in ensuring that our customers receive exceptional service and support. Your primary responsibilities will include:Greeting customers and assisting them with selection of merchandiseCompleting cash register transactions and answering questions regarding the store...

  • Customer Support Expert for Earned Wage Access

    1 month ago

    Texas City, Texas, United States Tapcheck Inc. Full time

    Tapcheck Inc. is a digital platform that offers an innovative way to access earned wages early, providing financial relief to employees and boosting business productivity. We're seeking a skilled Customer Support Specialist to join our team in ensuring exceptional customer experiences.Job SummaryWe're looking for a dedicated and empathetic individual who can...

  • Customer Support Associate

    2 weeks ago

    Texas City, Texas, United States AllJobs Full time

    About AllJobs: We are committed to delivering exceptional results for our clients and employees alike. Competitive Salary: $15.25 - $18.50 per hour About the Job: Join AllJobs as a Customer Support Associate and embark on a rewarding career with endless opportunities for growth and development. In this role, you will provide top-notch customer service and...