IT Specialist

Description LEGENDS Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay. FOR ATTRACTIONS Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors. Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder Re-imagined dining experiences to delight local foodies Leading-edge technology and innovation to drive interactivity and create fully immersive experiences Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners. VIEW BOSTON View Boston, which encompasses the top three floors of the Prudential Tower, will feature immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. The destination, designed with the adventurer in mind, was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail - their unforgettable Bostonian experience starts here. www.viewboston.com THE ROLE The IT Specialist will support IT operations and maintain our technology infrastructure. This role includes providing technical support, performing system maintenance, and troubleshooting issues while collaborating with various departments and IT team members. The candidate should be customer service-oriented, able to work independently, and flexible in adapting to the needs of the View Boston Observatory IT operations. They must thrive in a fast-paced environment, effectively manage changing priorities, and demonstrate strong analytical and problem-solving skills. ESSENTIAL FUNCTIONS Technical Support: Provide first-line support to staff, assisting with technical issues related to hardware, software and network systems. Troubleshoot and resolve IT problems via ServiceNow in a timely manner, to minimize downtime and disruptions to guest experience for all departments. Effectively communicate productively and professionally to internal and external stakeholders on updates on IT-related issues. Escalate more complex issues to Lead IT Specialist or Manager of Venue Technology as needed to ensure proper resolution to issues. Assist with setting up and configuring new hardware and software, ensuring proper installation and functionality, including multiple point-of-sale systems for View Boston venue. Replacement of defective hardware before, during and after events. Provide excellent desktop support services to internal staff. Provide AV support for attractions & special events. Serve as View Boston building wide point of contact on IT related matters. System Maintenance: Conduct Observatory walk-through to ensure all systems are operational prior to opening and before closing. Help monitor and maintain IT systems, ensuring that all equipment and networks are functioning properly. Tracking RMAs of all equipment inbound and outbound for repairs. Perform routine maintenance tasks, such as system updates, back ups and anti-virus scans. Assist in managing inventory of IT equipment, including tracking and organizing hardware and software assets. Network & Security Assistance: Support the IT team in maintaining the network security by assisting ensuring staff is following compliance and procedures. Vendor Communications: Effectively communicate with third-party vendors, ensuring that services are delivered per contract terms. Relay any delays in communication to Lead IT Specialist or Manager, Venue Technology as needed for additional support to provide. Documentation & Reporting: Maintain accurate records of IT support requests and resolutions using the ServiceNow system. Document technical procedures and solutions to build a knowledge base for future reference. Assist Lead IT Specialist in creating user guides and providing basic IT training to staff as needed. Project Support: Collaborate with the IT team on projects, such as system upgrades, or the rollout of new software tools. Assist in testing new technologies and systems before they are deployed to the wider organization. Perform other duties as assigned by Manager of Venue Information Technology and View Boston Management team. QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor’s degree in Computer Information Systems or related field (Experience can be substituted for education). 1-3+ years of relevant work experience. Basic PC hardware knowledge. Good understanding on networking including TCP/IP, VLAN’s. Experience with wireless LAN concepts. Working knowledge of Microsoft and Mac applications to include operating system, office systems, and server networking terminologies. Ability to work productively in a team environment. Experience with virtual environments both servers and desktops. Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in an attractions and entertainment venue. Ability to adapt to environment changes immediately. Highly effective oral presentation and written communication skills. Flexible scheduling and reliable transportation required. Knowledge and usage of wireless terminologies and security technologies. Experience with Quest, Counterpoint or SQL systems. Exposure to event support or retail sales experience preferred but not required. Relevant industry certifications. Ability to move fast and act on assigned duties. Ability to walk, stand, or sit for extended periods of time. Ability to reach, bend, stoop, wipe, push and pull. Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds. Must have the ability to work during most events being held at the facility (including late nights and weekends). COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Qualifications Behaviors Required Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Innovative: Consistently introduces new ideas and demonstrates original thinking Functional Expert: Considered a thought leader on a subject Team Player: Works well as a member of a group Motivations Required Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Self-Starter: Inspired to perform without outside help Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Education Required Bachelors or better in Information Systems Experience Required 2-3 years: Information Technology