Supervisor, Managed Technology Help Desk

4 weeks ago

Knoxville, United States Thermocopy of Tennessee, Inc. Full time

Established in 1964, we're locally owned, nationally recognized in our industry, and driven by excellence.

We continuously strive to serve as leaders in providing innovative business technology solutions and giving back to our community. We love working together as ONE TEAM to create Raving Fans among our clients and within our company.

Our company is headquartered in Knoxville, Tennessee, with more than 60 employees located in offices in Knoxville and Johnson City. We are recognized as one of the premier quality companies in East Tennessee, with awards and recognition for our products, services, environmental initiatives, and community involvement.

We carry on a 60-year tradition and philosophy of placing great emphasis on strong business relationships, high customer satisfaction, and technologically advanced solutions. As part of our company's mission, we commit to provide our employees with a professional work environment, offering team-based leadership and performance-based compensation. We are also committed to providing our team with tools, resources, and professional development. As a company, Centriworks pursues a forward-thinking vision of growth and stability.

We're proud that we've been recognized as a 2023 Knox News TOP WORKPLACE. This accolade means a lot to us as a company. It's awarded based on in-depth, anonymous surveys and comments from our employees. That means Centriworks ranks as a top workplace because our team loves working here and being a part of this group of outstanding professionals who are always striving for excellence.

If you're looking for a challenging, enriching position, we invite you to apply to our forward-thinking, friendly, technology solutions team.

Requirements

  • Proven track record in customer service or helpdesk type role
  • Experience with computers, Microsoft Office products, networks and technology
  • The behavioral traits, attitudes and skills required to be successful in this position include assertiveness, sociability, will do, can do, time management, adaptability, excellent listening/communication skills
  • Reliable transportation, available Mon-Fri business hours
Major Responsibilities:
  • Meet or exceed team performance benchmarks
  • Lead and supervise the Managed Technology Help Desk
  • Support all efforts to meet or exceed company revenue/profit goals
  • Recruit Team Members
  • Manage the use of ConnectWise, E-Automate and DCA tools
  • Promote an environment that advances our Core Values and Mission Statement
We offer competitive compensation and benefits including:
  • Salary/commissions/monthly bonuses
  • Paid Training
  • Health/Dental Insurance
  • Disability Insurance
  • 401K Retirement Plan

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