IT Help Desk Technician

3 weeks ago

Knoxville, United States PYA, P.C. Full time
Job DescriptionJob Description

Are you technically skilled with good problem-solving abilities? PYA is seeking an IT Help Desk Technician to join its high-performing and privately-owned firm with a dynamic culture and a strong national reputation. The duties of the IT Help Desk Technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, amongst other technical duties. The IT Help Desk Technician will interact with colleagues throughout the PYA Enterprise.

RESPONSIBILITIES:

  • Provide first level technical support to PYA employees, including troubleshooting hardware and software issues and serving as the first point of contacts for issues and errors
  • Assist with building computers for new PYA employees
  • Repair or replace damaged hardware on computers or technical equipment
  • Establish excellent relationships with all departments and colleagues.
  • Manage technical documentation

QUALIFICATIONS:

  • Pursuit of associate degree in computer science or related field required
  • 1+ years of experience in computer support preferred
  • Experience with Office 365 preferred
  • Sound judgement with the ability to manage risk effectively
  • Superior communication skills, both oral and written
  • Excellent project management skills
  • Traits that include: detail-oriented, flexible, and responsive
  • Ability to effectively work as a member of a team
  • Client-oriented work ethic
  • Openness to feedback

ABOUT PYA:

Serving clients in all 50 states from offices in seven cities, PYA is ranked by INSIDE Public Accounting as one of the nation’s Top 100 largest CPA firms, with the third-highest percentage of female ownership within that group. Forbes has recognized PYA one of America’s Best Tax and Accounting Firms for the last two years. Accounting Today has highlighted PYA as “One of the most successful firms in the country.” Modern Healthcare ranks PYA among the nation’s Top 20 healthcare consulting firms, and PYA is one of the Top 15 auditors of the nation’s largest health systems.

This success is the result of four decades of steadfast adherence to a culture of responsiveness, integrity and relationships—both with clients and colleagues—"The PYA Way.”

Learn more at pyapc.com.

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