Lead Case Manager

4 weeks ago


Bozeman, United States Global Organization Full time

Maximus currently has a Lead Case Manager opportunity with the Maximus Montana Employment and Training Project in Bozeman, MT. This Project will provide intake, assessment and development of an Employability/Service Plan (ESP) plus case management of participants along with job development, placement, & retention services. Our goal is to equip participants to be successful in the world of work by building their skills capacity, prioritizing employment, and supporting retention.

Essential Duties and Responsibilities:

  • Work with customers to access government sponsored programs and receive program services.
  • Interact with program participants on a regular, daily basis either in person or via mail.
  • Educate customers on program services and eligibility requirements.
  •  Assist customers in multiple phases of the case management process, ranging from enrollment through the awarding of benefits and services.
  • Work with customers to meet and achieve program goals and maintain program services and eligibility.
  • Assist customers with acquiring services which facilitate program goals.
  • Follow up with customers to ensure their needs are met, questions and concerns are resolved.
  • Serve in a lead capacity, as needed, to coordinate and direct the work of lower-level staff, mentor and advise them, and handle complex or escalated issues.


Minimum Requirements:
  • High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.

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