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Technical Support Specialist

2 months ago

Ames, United States Axelon Full time
Technical Support Specialist
Ames, IA
12 Months

Worker Schedule
Mon - Fri (8 AM to 5 PM)

In this role, you will develop and maintain business relationships with specific Client customers. The main objective is to effectively communicate solutions related to proper maintenance of equipment, repairs and management of parts orders to include shipping. You will also make follow up calls to help customers through the maintenance/repair process to reduce downtime. In addition, you will handle assembly of specific equipment and help manage inventory. The Functional Solutions Technical Support Specialist will report to the Functional Solutions Manager.

Formula for Success: You Will...
• Have a strong mechanical aptitude
• Work independently with minimum supervision
• Work effectively with customers and manager
• Offer suggestions for continued improvements of equipment and parts inventory management
• Help develop training and troubleshooting guides for customers
• Serve as a primary resource to customers to resolve equipment and/or operator related issues
• Be Customer Focused: Follow-Up with customers after offering solutions to ensure equipment is
fully operational
• Provide customers with updates when needed i.e., winterization of equipment
• Have the ability to lift up to 50lbs

You Will Also...
• Motivate and challenge yourself to become a high performer
• Establish and support a safety culture in which all accidents are preventable

Ingredients for Success: What We Look for in You...
• Strong Mechanical Aptitude
• Desire to work with Pest Management Products and Innovations
• Interpersonal competencies appropriate for supporting competitive innovations in a positive, ethical
manner with a strong customer focus
• High School Degree; Associate degree Preferred.
• Excellent computer skills, with proficiency in Word, Excel, and PowerPoint

Training Offered...
• Hands on training with Functional Solutions Manager