ITSM Process Owner
3 weeks ago
Company Description Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset. Job Description The IT Service Management (ITSM) Process Owner provides the IT organization with oversight, guidance and execution of the Incident, Major Incident, Change and Problem processes following the ITIL framework. This will be accomplished by partnering with the ITSM Manager, and IT leadership to implement and manage best practices, process, standards, and policies within the ITSM Platform (ServiceNow). The ITSM Process Owner has an advanced understanding of ITIL Incident Management, Change Management, Problem Management, and Major Incident Management as well as the methodologies and techniques needed to guide an organization to the successful establishment of Key Process Indicators (KPIs) and overarching goals of IT Operations. This position will assist in the establishment of strategic priorities and ITSM initiatives, while acting as the advocate for these processes and their continual improvement. Essential Functions Monitor, operate, and update the Incident, Major Incident, Problem, and Change Processes within the ITSM Platform (ServiceNow). Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics, policy, process, standards, and best practices related to the above processes. Develops partnerships with the consumers (IT and Business leadership) of ITSM data to understand business needs. Trains and mentors on provided reports and dashboards, policy, process, standards, and best practices. Runs the Major Incident response process and subsequent Problem study follow up. Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act. Qualifications Minimum Formal Qualifications for this Position Bachelor's Degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement or similar field of study. 4+ Years' combined experience in Incident Management, Problem Management, Change Management and/or Service Desk in an IT operations, managed services, or service delivery environment. 2+ Years experience with ServiceNow ITSM Pref Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experien Technical or Specialized Knowledge/Skills: ITSM Advanced Understanding of ITIL and ITSM fundamentals with an expertise in Incident Management, Problem Management, Change Management. Experience with implementing and Managing ITSM or ITIL processes. Experience working with a CMDB. Experience with continuous improvement methods. Experience with developing and delivering training on process, standards, and policy. Understanding of IT organizations especially service desk or service delivery. (preferred) ServiceNow Platform experience. Other skills: Must be comfortable working in highly collaborative environments. Must be able to conduct presentations in group settings in a professional and courteous manner. Must be able to learn new and emerging concepts very quickly. (preferred) Experience with Scrum and Kanban development Certifications Required: Information Technology Infrastructure Library (ITIL) 3 or 4 Certification within 180 Days required Environmental, Physical and Psychological Requirements Standing - Occasionally Walking - Occasionally Sitting - Frequently Lifting - Rarely (40 Lbs) Carrying - Rarely Pushing - Rarely Pulling - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Occasionally Handling - Occasionally Grasping - Occasionally Feeling - Occasionally Talking - Frequently
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Product Owner
1 month ago
Colorado Springs, United States General Dynamics Mission Systems Full timeBasic Qualifications Bachelors of Science degree or Technology degree, a related specialized area or field is required plus a minimum of 5 years of relevant experience; or Master's degree plus a minimum of 3 years of relevant experience. Experience with requirements definition/analysis and Agile preferred. What You Should Have Experience in Product Owner or...
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Product Owner
2 weeks ago
Colorado Springs, United States General Dynamics Mission Systems Full timeBasic Qualifications Bachelors of Science degree or Technology degree, a related specialized area or field is required plus a minimum of 5 years of relevant experience; or Master's degree plus a minimum of 3 years of relevant experience. Experience with requirements definition/analysis and Agile preferred. What You Should Have Experience in Product Owner or...
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Agency Owner
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Colorado Springs, United States Farmers Insurance Full timeJob DescriptionJob DescriptionDISCOVER A SMARTER STARTUP. There are business opportunities and then there are Farmers business opportunities. If you are an entrepreneurial-minded individual looking to build your first business and invest in yourself, becoming a Farmers® Agency Owner is one of the most exciting startup investment you can make.With over 90...
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Agency Owner
2 weeks ago
Colorado Springs, United States Farmers Insurance Full timeJob DescriptionJob DescriptionDISCOVER A SMARTER STARTUP. There are business opportunities and then there are Farmers business opportunities. If you are an entrepreneurial-minded individual looking to build your first business and invest in yourself, becoming a Farmers® Agency Owner is one of the most exciting startup investment you can make.With over 90...
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Development Product Owner I
2 weeks ago
Colorado Springs, United States USAA Full timeWhy USAA? Let’s do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience...
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Development Product Owner I
2 weeks ago
Colorado Springs, United States USAA Full timeWhy USAA? Let’s do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience...
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Project Engineer
2 months ago
Colorado Springs, United States FTD Solutions Full timeJob DescriptionJob DescriptionFTD SOLUTIONSFTD Solutions is a one-of-a-kind engineering firm providing a new style of engineering consulting. We believe in maximizing the impact of engineering and extending the capabilities of operations, constructions, and technology development teams in advanced industries. FTD Solutions works on the Owner's side and...
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Project Engineer
2 weeks ago
Colorado Springs, United States FTD Solutions Full timeJob DescriptionJob DescriptionFTD SOLUTIONSFTD Solutions is a one-of-a-kind engineering firm providing a new style of engineering consulting. We believe in maximizing the impact of engineering and extending the capabilities of operations, constructions, and technology development teams in advanced industries. FTD Solutions works on the Owner's side and...
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Communication Technician
3 weeks ago
Colorado Springs, United States Apex Systems Full timeCommunication TechnicianLocation: Peterson SFB, Colorado Springs, COOnsite requirements: OnsiteMust have skills/experience/certs and/or technologies:Must hold an active Top Secret security clearance with ability to obtain Top Secret/SCI clearance.Must hold current DoD 8570 IAT II Certification.Solid hands-on/technical knowledge of core technologies including...
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Communication Technician
3 weeks ago
Colorado Springs, United States Apex Systems Full timeCommunication TechnicianLocation: Peterson SFB, Colorado Springs, COOnsite requirements: OnsiteMust have skills/experience/certs and/or technologies:Must hold an active Top Secret security clearance with ability to obtain Top Secret/SCI clearance.Must hold current DoD 8570 IAT II Certification.Solid hands-on/technical knowledge of core technologies including...
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Communication Technician
3 weeks ago
Colorado Springs, United States Apex Systems Full timeCommunication TechnicianLocation: Peterson SFB, Colorado Springs, COOnsite requirements: OnsiteMust have skills/experience/certs and/or technologies:Must hold an active Top Secret security clearance with ability to obtain Top Secret/SCI clearance.Must hold current DoD 8570 IAT II Certification.Solid hands-on/technical knowledge of core technologies including...
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Communication Technician
2 weeks ago
Colorado Springs, United States Apex Systems Full timeCommunication TechnicianLocation: Peterson SFB, Colorado Springs, COOnsite requirements: OnsiteMust have skills/experience/certs and/or technologies:Must hold an active Top Secret security clearance with ability to obtain Top Secret/SCI clearance.Must hold current DoD 8570 IAT II Certification.Solid hands-on/technical knowledge of core technologies including...
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Lithia Springs, United States 1 Owner Auto Sales Full timeJob DescriptionJob DescriptionJob descriptionLooking for a self starter, highly motivated, organized front office assistant. Will be answering numerous phone lines, working collections, taking payments, helping customers around the lot, and much more. Very diverse job! This person needs to be a team player and open minded! Fast paced environment, must do...
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Change/Configuration Management Specialist
2 weeks ago
Colorado Springs, Colorado, United States TEKsystems Full timeDescription:Our customer's mission demands expert technical and professional management support to the commands enterprise Information Technology (IT) services. You will be the key leader that manages the planning and documentation for hardware and software changes and configuration updates while interfacing with the Technical, Service, Projects, and...
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Change/Configuration Management Specialist
2 weeks ago
Colorado Springs, Colorado, United States TEKsystems Full timeDescription:Our customer's mission demands expert technical and professional management support to the commands enterprise Information Technology (IT) services. You will be the key leader that manages the planning and documentation for hardware and software changes and configuration updates while interfacing with the Technical, Service, Projects, and...
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ServiceNow Application Manager
3 weeks ago
Bonita Springs, United States Bayforce Full timeA full-service equipment rental company is looking for a ServiceNow Application Manager to be is responsible for overseeing the overall IT strategic direction, project execution and service delivery of the platform. Responsibilities:The Manager will oversee the ServiceNow application delivery services, planning, development, and deployment strategy,...
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ServiceNow Application Manager
3 weeks ago
Bonita Springs, United States Bayforce Full timeA full-service equipment rental company is looking for a ServiceNow Application Manager to be is responsible for overseeing the overall IT strategic direction, project execution and service delivery of the platform. Responsibilities:The Manager will oversee the ServiceNow application delivery services, planning, development, and deployment strategy,...
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Engineer: Downstream System Owner
5 days ago
Holly Springs, United States Amgen Full timeHOW MIGHT YOU DEFY IMAGINATION? You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading...
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Groomer
3 weeks ago
Colorado Springs, United States Furry Land Colorado Springs Full timeJob DescriptionJob DescriptionBenefits:401(k)Competitive salaryDental insuranceFlexible scheduleFree food & snacksHealth insuranceOpportunity for advancementPaid time offVision insuranceBenefits/PerksFlexible SchedulePaid Time OffProfessional Development AssistanceTipsState-of-the-Art Mobile Grooming VansTop Industry CompensationScheduling and Routing...
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Groomer
2 weeks ago
Colorado Springs, United States Furry Land Colorado Springs Full timeJob DescriptionJob DescriptionBenefits:401(k)Competitive salaryDental insuranceFlexible scheduleFree food & snacksHealth insuranceOpportunity for advancementPaid time offVision insuranceBenefits/PerksFlexible SchedulePaid Time OffProfessional Development AssistanceTipsState-of-the-Art Mobile Grooming VansTop Industry CompensationScheduling and Routing...
