Front Desk Receptionist
2 weeks ago
Job Description
- Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.
- Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors. Reports maintenance issues as needed to facilitate visitor comfort and safety.
- Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc.
- Answer phones, transfer calls , take messages, and relay messages and information as needed.
- May perform these additional functions: assembles charts, files, sorts mail, maintains supplies inventory, maintain department email inbox.
- Performs functions within established parameters. Customers include patients, families, and the community at large.
Minimum Qualifications
- High school diploma/GED or equivalent working knowledge.
- Must have good interpersonal communication and display compassion in stressful situations.
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