Analyst, Customer Support
4 weeks ago
Title: Analyst, Customer Support Location: United States-Kansas-Wellington Other Locations: United States Job Number: 15774 Functions as customer’s and company’s focal point for all issues related to products and services provided to the customer. Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders over the phone, and manage web-based ordering, confers with management regarding customer service credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders. May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments. § Develops and maintains positive customer relationships by addressing customer concerns in a proactive and timely manner in accordance with company standards § Performs cost analysis to help maximize profits by offering alternate solutions within the confines of the contract § Reviews customer repair orders and initiates company repair processes, communicates any changes in customer requirements to the organization § Informs company personnel of incoming customer orders § Updates and maintains customer profiles for all departments regarding Customers Contract or LTA requirements (if any), Parts Manufacturer Approval (PMA) or Designated Engineering Repair (DER) usage, Turn-around-Time expectations, quality and accounting requirements § Monitors processing of all customer requests and orders, both internal and external of plant, to ensure compliance with the customers’ requirements § Coordinates the resolution of all customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters § Communicates with the customer to acknowledge receipt of all customer requests and provides status reports to the customer on a regular basis or as requested by the customer § Acts as focal point for all incoming and outgoing written and verbal communication with assigned customer(s) § Autonomy to price jobs according to market at own discretion § Provides already established Flat Rate Pricing (FRP) and time and material quotations § Coordinates and attends customer off-site and on-site visits in company with Sales & Marketing staff (as required) § Performs other duties as assigned Pursuant to International Traffic Arms Regulations (“ITAR”) and the Export Administration Regulations (“EAR”), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements. Legally authorized to work in the United States without company sponsorship. Qualifications: Thorough knowledge of: Customer service in manufacturing, purchasing or an aerospace related environment Microsoft office basics § Skill to: Communicate orally and written Manage multiple tasks simultaneously with rapid changes in priorities Handle adverse and urgent situations Learn industry-related software Learn all products and services provided to the customer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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Customer Support Analyst
2 weeks ago
Wellington, Kansas, United States AAR Full timePosition: Analyst, Customer SupportLocation: United StatesJob Overview: The Analyst, Customer Support serves as the primary liaison between customers and the organization, addressing all inquiries related to products and services offered. This role entails representing the company to both external and internal stakeholders, responding to product inquiries,...
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Customer Support Analyst
2 weeks ago
Wellington, Kansas, United States AAR Full timePosition: Analyst, Customer SupportLocation: United StatesJob Overview: This role serves as the primary contact for customers and the organization, addressing all inquiries related to products and services offered. Responsibilities include representing the company to both external and internal clients, responding to product inquiries, tracking lost...
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Customer Support Analyst
2 weeks ago
Wellington, Kansas, United States AAR Full timeTitle: Analyst, Customer SupportLocation: United StatesJob Number: 15774Role Overview: This position serves as the primary contact for customers and the organization regarding all inquiries related to products and services. Responsibilities include representing the company to both external and internal clients, addressing product-related inquiries, tracking...
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Principal Marketing Research Analyst
2 weeks ago
Wellington, Texas, United States Meridian Trust Federal Credit Union Full timeEOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Job Overview: We are seeking a skilled Senior Marketing Data Analyst to...
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Lead Marketing Insights Analyst
2 weeks ago
Wellington, Texas, United States Meridian Trust Federal Credit Union Full timeEOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Job Overview: We are seeking a skilled Senior Marketing Data Analyst to...
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Quality Assurance Analyst
2 weeks ago
Wellington, Florida, United States AAR Full timePosition Overview:As a Quality Assurance Analyst, you will hold a pivotal role in ensuring that all operations within the repair station adhere to customer specifications, regulatory standards, and industry certifications such as AS9100/9110, EASA, and CAAC. You will act as the management representative for AS9100/9110 and serve as the primary liaison with...
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Customer Service Representative
4 days ago
Wellington, Florida, United States Hand and Stone Massage and Facial Spa Full timeAbout UsHand and Stone Massage and Facial Spa is a leading provider of spa services, dedicated to delivering exceptional experiences to our guests. We are committed to creating a positive and supportive work environment that fosters growth and development for our team members.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate...
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Customer Service Representative
2 days ago
Wellington, Florida, United States Chicken Salad Chick Full timeAbout UsAt Chicken Salad Chick, we're a fast-growing, fast-casual restaurant chain that's passionate about serving our guests with a smile. We're looking for a talented and enthusiastic individual to join our team as a Customer Service Representative.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Customer...
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AT&T Customer Service Associate
2 weeks ago
Wellington, United States New Palm Innovations Full time $45,000 - $55,000Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at New Palm Innovations. Our AT&T Customer Service Associates help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As an AT&T Customer Service Associate,...
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Wellington, Florida, United States New Palm Innovations Full timeAbout New Palm InnovationsNew Palm Innovations is a dynamic and innovative business management firm that specializes in elevating our clients' growth through cutting-edge customer service, sales, and marketing strategies. We are a fast-growing company that is committed to delivering exceptional results and providing our clients with unparalleled service.Job...
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Wellington, United States New Palm Innovations Full time $48,000 - $58,000Job DescriptionJob DescriptionNew Palm Innovations is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as Telecommunications Customer Service Representatives and advance their careers.We are one of the fastest-growing consulting firms in the area, so we...
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Wellington, United States New Palm Innovations Full time $48,000 - $58,000Job DescriptionJob DescriptionNew Palm Innovations is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as Telecommunications Customer Service Representatives and advance their careers.We are one of the fastest-growing consulting firms in the area, so we...
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Customer Service Operations Manager
2 weeks ago
Wellington, Kansas, United States AAR Full timeJob Title: Customer Service Operations Manager About AAR Corp:AAR Corp (NYSE: AIR) is a prominent global provider of aerospace and defense aftermarket solutions, employing over 6,000 professionals across more than 60 locations in over 20 countries. Headquartered in the Chicago area, AAR serves both commercial and government clients in over 100 nations...
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Customer Service Operations Manager
2 weeks ago
Wellington, Kansas, United States AAR Full timePosition: Customer Service Operations ManagerLocation: United StatesOverview: The Customer Service Operations Manager is responsible for overseeing, guiding, and approving the tasks of team members within the department. This role requires individuals with strong technical expertise and leadership capabilities, ensuring that they can effectively manage...
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Pharmacy Support Specialist
3 days ago
Wellington, Missouri, United States Optum Full timeAbout the Role:We are seeking a highly skilled and detail-oriented Pharmacy Technician to join our team at Optum. As a Pharmacy Technician, you will play a critical role in supporting the pharmacy operations and ensuring the smooth delivery of medications to our patients.Key Responsibilities:Provide exceptional customer service to patients and clinic...
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Customer Service Operations Supervisor
2 weeks ago
Wellington, Missouri, United States Wilkins RV Full timePosition OverviewAt Wilkins RV, we recognize that exceptional talent drives our success. We are proud to offer a competitive compensation package along with avenues for professional development within a supportive leadership environment that values your expertise and enthusiasm.This role is pivotal in managing the complete customer service journey, from the...
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Sales Associate
2 days ago
Wellington, Florida, United States Hand and Stone Massage and Facial Spa Full timeAbout UsHand and Stone Massage and Facial Spa is a leading provider of spa services, dedicated to delivering exceptional customer experiences. We are seeking a highly motivated and customer-focused Sales Associate to join our team.Job SummaryWe are looking for a Sales Associate who can provide top-notch customer service, promote our services, and drive sales...
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Client Support Specialist
2 weeks ago
Wellington, Missouri, United States Staff My Agency Full timePosition Summary A successful independent insurance agent is looking for a qualified individual to fill the role of Customer Service Representative. Previous experience in the insurance field is not necessary, as we are willing to train the right candidate with the appropriate skill set. We are in search of a dynamic professional who is eager to contribute...
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Director of Customer Experience, Multifamily
1 month ago
Wellington, United States The Bainbridge Companies Full timeJob DescriptionJob DescriptionDescription:The Director of Customer Experience supports and assists the Regional Manager and is responsible for managing the overall customer experience strategy, particularly focusing on Bainbridge Lease-Ups. This individual will provide leasing training, act as a sales expert, report on market conditions, and make...
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AT&T Account Manager
5 days ago
Wellington, Florida, United States New Palm Innovations Full timeJob OverviewNew Palm Innovations is a rapidly expanding business solutions firm that empowers our clients' growth through innovative customer engagement, sales, and marketing strategies. We are currently seeking a highly motivated and creative entry-level AT&T Account Manager to drive consumer acquisitions and existing account growth.Key...