Office Assistant II

4 weeks ago

Erie, United States UPMC Full time

UPMC Hamot Pulmonology is currently looking to hire an experienced medical office professional to join us as an Office Assistant II We are seeking a detail-oriented and compassionate Office Assistant to join our team. The ideal candidate will be responsible for making and scheduling patient appointments efficiently and ensuring a smooth flow of operations within the office. This role involves assisting patients both in person and over the phone, managing administrative tasks, and communicating effectively with various departments.

Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists clients in person and on the phone, providing information and communicating with various departments. Obtains and enters complete demographic and insurance information.

Responsibilities:

  • Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.

  • Completes necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.Maintain a clean, orderly waiting area including beverage area and reading materials.

  • Answer questions regarding patient appointments and testing.Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

  • Assist with inpatient billing process.

  • Assist physicians with transcription and dictation issues/concerns, and review process for accuracy

  • Process medical records release requests.

  • Identify stock levels of office supplies and assist with ordering/inventory management.

  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.Answer telephone, screens calls, takes messages and provides information in a courteous manner.

  • Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion

  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.

High school diploma or GED

Three years of work experience, preferably in a medical office setting.

Knowledge of medical terminology preferred. Word processing and computer experience required.

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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