Dispatcher

The Dispatcher will play a crucial role in coordinating the scheduling and dispatching of our team of technicians to various job sites for the installation and servicing of commercial garage doors. The ideal candidate will have excellent communication skills, strong organizational abilities, and the ability to thrive in a fast-paced environment.

Responsibilities:

1. Scheduling and Dispatching:

   • Efficiently schedule and dispatch service technicians to job sites for commercial garage door installations, repairs, and maintenance.
   • Prioritize and allocate resources based on urgency, customer requirements, and technician availability.
   • Maintain a real-time understanding of job statuses and technician locations.

2. Communication:

   • Serve as the primary point of contact between customers and technicians.
   • Communicate with customers to confirm appointments, provide updates on technician arrival times, and address any concerns or questions.

3. Job Coordination:

   • Coordinate with the sales team to ensure accurate information is provided regarding job requirements and customer expectations.
   • Collaborate with the warehouse team to ensure that necessary equipment and materials are available for scheduled jobs.

4. Documentation and Reporting:

   • Maintain accurate records of job details, technician schedules, and customer interactions.
   • Generate and update reports on job progress, technician performance, and overall department efficiency.

5. Problem Resolution:

   • Address and resolve scheduling conflicts, technician delays, and other issues that may arise during the course of a job.
   • Work proactively to prevent and mitigate potential challenges in the dispatching process.

Qualifications:

• High school diploma or equivalent; additional education or certification in business administration or a related field is a plus.
• Proven experience in a dispatching or scheduling role, preferably in a field service environment.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent communication skills, both verbal and written.
• Proficient in using dispatching software and other relevant tools.
• Ability to remain calm and focused in high-pressure situations.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.