Hallmark Visitors Center Ambassador

3 months ago

Kansas City, United States Hallmark Full time
Description

HALLMARK - Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like

What we do and how we do it

The Hallmark Visitors Center (HVC) is a free exhibit space that shares the story of the Hallmark company. HVC Ambassadors bring that story to life by ensuring high quality guest experiences that encourage visitors to interact with the Hallmark brand in new and interesting ways. Located at Hallmark's Headquarters in Crown Center, the HVC is open Tuesday - Saturday and welcomes thousands of visitors annually: employee groups, business partners and affiliates, tourists, school and community groups, Hallmark fans and customers.

In this role you will

Guest Services Responsibilities:

  • Welcome and introduce guests to the Hallmark Visitors Center, sharing information, answering questions, and encouraging exploration during their time in the exhibits.
  • Support and collaborate with HVC staff to host receptions and produce special events for Hallmark and Crown Center business and employee groups.
  • Participate in researching, creating, and delivering content, which may include talks, tours, or other interpretative opportunities.

Exhibit Operations Responsibilities:

  • Assist with HVC opening, closing, and front desk procedures.
  • Monitor the physical environment of the HVC, which includes upkeep and safety of exhibits, tidying and spot-cleaning as needed, and reporting maintenance issues to appropriate staff.
  • Support other guest experience duties, including tracking attendance and monitoring the HVC Shop.

Now's your chance to embrace a future with Hallmark-just follow the instructions below to apply.

APPLICATION INSTRUCTIONS:

You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. A cover letter stating how your experience aligns with this role is appreciated. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.

Basic Qualifications:

The following is required to be considered for this role:

  • High School Diploma or GED or equivalent required.
  • Minimum experience of one year working in a public-facing role, such as hospitality, customer service, or museum docent
  • Able to stand and walk around for extended periods of time

Preferred Qualifications:

Your application will stand out if you have:

  • College degree preferred
  • Able to effectively and positively engage and communicate with individuals and groups of various ages and backgrounds.

Additional Details:

  • Work Schedule: 9:15 am - 4:15 pm Wednesdays, Fridays, and two Saturdays per month
  • Additional expected hours/workdays for holidays, seasonal and special events
  • This is an on-site, in-person position at the Hallmark Visitors Center, located at Hallmark's Headquarters in the Crown Center area in downtown Kansas City.
  • Relocation is not provided.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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