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Salesforce Business Analyst
4 months ago
Responsibilities include but are not limited to:
• Serve as primary system administrator for the CRM (currently Salesforce.com)
implementation, related integrations, and installed AppExchange applications
• Assist in training of new users, and grow the CRM skill set across the organization
• Handle all basic administrative functions including user account maintenance, reports and
dashboards, workflows, process builder and flow
• Complete regular internal system audits and prepare for upgrades
• Create and maintain systems documentation, artifacts relating best practices and systems
configuration, and user support materials
• Stay informed of industry trends, latest practices, and emerging technologies
• Gather and document business users’ requirements
• Effectively act as the liaison between our users, vendors and the application development
team to define project roadmaps
• Manage Salesforce projects
• Understand current business processes and document processes in development
The Business Analyst - CRM will be an integral member of the technology team that plans and oversees CRM projects. They apply their knowledge of CRM capabilities and limitations to guide the business to the best solutions. And they act as interpreters between IT and business stakeholders.
Minimum Qualifications:
1+ years’ experience in a CRM Administrator role or similar experience
2+ years’ experience working with a CRM
Preferred Qualifications:
2+ years’ experience in a Salesforce Business Analyst or SF Administrator role
3+ years’ experience working with Salesforce
Salesforce Administrator Certification
Knowledge of integration with ERP systems
Prior work in a manufacturing environment
General understanding of project management principle
