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IT Analyst I

3 months ago

Fort Smith, United States Umarex USA Inc Full time

Job Title: IT Analyst I

Location: Fort Smith, AR

Company: Umarex USA

We are committed to delivering exceptional IT support and services to our employees. We are seeking a dedicated and skilled IT Analyst I to join our growing team

Specific Responsibilities:

  • Utilize our ticketing system to manage IT trouble requests and document all related information
  • Communicate with end-users to identify and resolve technical issues promptly
  • Set up and deploy desktop, laptop, and tablet computers, as well as cellular phones and VOIP phones
  • Troubleshoot hardware, software, and network issues
  • Perform proactive maintenance on computer systems
  • Perform other duties as assigned

Required Skills and Attributes:

  • Minimum of 2 years of experience in helpdesk and/or desktop support preferred
  • Good understanding of networking and wireless technologies
  • Strong analytical and troubleshooting skills
  • Proficient in using and troubleshooting Windows and MacOS
  • Flexibility and adaptability to handle new projects or issues that may arise
  • Ability to effectively operate in a team atmosphere
  • Excellent communication skills