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Hotel Reservations Front Desk Representative 2pm to 10pm
2 months ago
General Manager
DRESS CODE:Uniform provided
PHYSICAL:Requires the ability to lift 20 pounds.
NARRATIVE:We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation arrangements. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
RESPONSIBILITIES:
Perform all check-in and check-out tasks
Manage online and phone reservations
Salesmanship, signing up IHG Memberships and upgrades
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
SKILLS:
Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
Customer service experience and a "can do" attitude
Excellent communication and organizational skills
Cash handling, Cashiering
Enjoy travel discounts as an IHG employee
